Sonia Rosado-Fields
Bordentown,NJ
Summary
Reliable, and dedicated user support & electronic medical records (EMR) specialist who can multitask, prioritize, organize, and manage medical documentation. Proficient at identifying and retrieving patient medical records, reconciling discrepancies and reviewing document, and coordinating with doctors and allied health professionals to provide training of proper documentation.
Overview
17
17
years of professional experience
Work History
EMR/User Support Specialist III
Rutgers New Jersey Medical School
New Brunswick, NJ
05.2010 - 01.2024
- Provided training, application support and assistance to Electronic Medical Records (EMR) end users.
- Assisted in projects validating patient’s data between systems Athena/Centricity, EPIC, and Galen.
- Successfully complete oral presentations in a group environment, as well as one-on-one training sessions.
- Fostered good working relationships with physicians and other staff to promote acceptance and effective use of the CAMS, Crystal Reports, and EMR system.
- Closely collaborate with the management team to make necessary system improvements to satisfy physicians and staff needs.
- Served as subject matter expert in assisting management team in implementing required system improvements.
- Provided appropriate access to and protected the confidentiality and integrity of patient, provider, employee and business information in compliance with organization policies and standards.
- Created text component forms, letters, handouts, orders, flowsheets and medication's lists to upload in our EMR system.
- Support and train providers and staff on how to properly use our multiple dictating data services through Medical Transcription Services and Clinical Speaking.
- Provided expertise in the creation and support of the RWJMedConnect Patient Portal System.
- Responsible for creation of user accounts and providing support on appropriate use of medication tracking system.
- Responsible for administrative tasks; creating user accounts, along with supporting, and training the users on how to properly use the SRX-Medication Tracking.
Medical Assistant
UMDNJ-University of Medicine and Dentistry of NJ
New Brunswick, NJ
03.2007 - 05.2010
- Served as a key member of a healthcare team at a busy medical practice assisting several MD's physicians in ensuring optimal patient care and smooth daily office operations.
- Provided efficient handling of patient communications, maintenance of medical records, claims processing and billing.
- Praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, processing patients, handling insurance companies, and some billing) that allowed doctors to focus on the health concerns of their patients.
- Obtained patient medical histories and vital signs, performed injections, diagnostic procedures and ancillary testing including EKGs and urinalyses.
- Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing injections and diagnostic procedures and ancillary tests (e.g., EKG's and urinalysis).
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
- Helped implement practice's quality assurance and control program, ensuring compliance with HIPAA, CLIA and OSHA regulations.
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patient's at ease.
Education
Certificate - Medical Assisting
Lincoln Technical Institute (Cittone Int.)
EdisonSkills
- Training Abilities
- Remote Support
- Troubleshooting
- User Training
- Report Preparation
- Service Desk Support
- Technical Documentation
- Collaborative Team Player
- Adaptability and Flexibility
- Microsoft Windows and Office
- Attention to Detail
- Team Collaboration
- Application Support
Timeline
EMR/User Support Specialist III
Rutgers New Jersey Medical School
05.2010 - 01.2024
Medical Assistant
UMDNJ-University of Medicine and Dentistry of NJ
03.2007 - 05.2010
Certificate - Medical Assisting
Lincoln Technical Institute (Cittone Int.)
Languages
- English
- Spanish
Languages
- English
- Spanish