Sonia Rosales
Jerome,ID
Summary
Dynamic and collaborative professional with a proven track record at Kohls and Todays Dental Care, excelling in customer service and dental support. Mastered infection control and customer satisfaction, significantly enhancing patient care and merchant retention. Demonstrates exceptional problem-solving abilities and a positive attitude, ensuring high standards of professionalism and efficiency in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteer
Todays Dental Care
05.2023 - 08.2023
- Gained valuable hands-on experience with various dental specialties.
- Supported team members in maintaining a clean and sterile working environment, adhering to strict infection control protocols.
- Collaborated with dentists to develop individualized treatment plans, addressing each patient''s unique dental needs.
- Improved patient comfort by providing efficient and compassionate chairside assistance during dental procedures.
Customer Service
Kohls
11.2020 - 04.2022
- Delivered excellent customer service, addressing inquiries and resolving complaints promptly.
- Trained new cashiers on procedures, customer service, and sales techniques.
- Increased merchant retention, providing exceptional customer service and consistent communication.
- Delivered outstanding customer service by addressing inquiries promptly and courteously.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Dental Assistant
Todays Dental Care Academy
Jerome, ID08-2024
High School Diploma -
Wendell High School
Wendell, ID05-2019
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Equipment sterilization
- OSHA regulations
- Chair-side support
- Treatment room setup
- Appointment scheduling
- Professionalism and etiquette
- Infection control proficiency
- Treatment room breakdown
Certification
- Certified Dental Assitant
- CPR/AED Certification
Languages
Spanish
Professional Working
Timeline
Volunteer
Todays Dental Care
05.2023 - 08.2023
Customer Service
Kohls
11.2020 - 04.2022
Dental Assistant
Todays Dental Care Academy
High School Diploma -
Wendell High School
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