Sonia Sagolsem

Reviewed and analyzed business requirements, functional specifications, and user stories.

Developed comprehensive UAT test plans, test cases, and test scenarios based on business and end-user needs.

Defined the scope and acceptance criteria for the UAT phase.

Executed user acceptance tests, simulating real-world business flows and end-user interactions.

Recreate problems in a test environment to assist developers in finding a solution.

Performed regression testing to ensure new changes do not negatively impact existing functionality.

Troubleshoot and resolved application-related production issues and errors reported by end-users.

Analyzed current business operations and workflows to identify opportunities for process improvements or automation using the applications.

Create and maintain thorough system documentation, end-user manuals, and training materials.

Coordinated efforts with IT staff, vendors, and other technical teams to resolve complex application or system problems.

Coordinated and support business users or stakeholders participating in UAT sessions.

Provided regular, clear, and concise test reports and status updates to project managers and stakeholders.

Facilitated the final sign-off from business stakeholders, confirming the system meets all acceptance criteria.

Served as the liaison between business users/stakeholders and the development/QA teams to clarify requirements and resolve issues.

• Assisted users with troubleshooting technical issues to enhance user experience.
• Provided support for software installations and updates to ensure system functionality.
• Learned company-specific tools and systems to effectively address customer inquiries.
• Documented technical issues and resolutions in knowledge base for future reference.