Sonia Saldana
Plano,TX
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Insurance Supervising Agent
Seeds Financial Planning LLC
Dallas, TX
01.2021 - Current
- Monitored employee performance and provided feedback to ensure quality service was delivered.
- Coordinated with other departments to resolve customer issues in a timely manner.
Pharmacy Technician
Care
Puerto Vallarta, Jalisco
09.2015 - 07.2019
- Organized work areas so that everything was easily accessible when needed.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
Call Center Representative
Sprint
Monterrey, Nuevo Leon
07.2005 - 04.2013
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Preschool Teacher
Institute Bilingual Anahuac
Monterrey, Nuevo Leon
03.1995 - 07.2005
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Provided individual attention to each student as needed during class time.
- Incorporated music, art, games, books, blocks, puzzles into daily instruction.
Education
University in Business Administration - Business Administration
U.A.N.L
Monterrey, N. L.07.1986
Skills
- Communication skills
- Negotiation
- Retail sales
- Analysis skills
- Sales administration
- Supervisory role experience
- Learning Strategies
- Positive Role Model and Mentor
- Alternative Learning Methods
- Parent and student communication
- Cultural Sensitivity
Languages
Spanish
Native/ Bilingual
Timeline
Insurance Supervising Agent
Seeds Financial Planning LLC
01.2021 - Current
Pharmacy Technician
Care
09.2015 - 07.2019
Call Center Representative
Sprint
07.2005 - 04.2013
Preschool Teacher
Institute Bilingual Anahuac
03.1995 - 07.2005
University in Business Administration - Business Administration
U.A.N.L