Sonia Serrano
Certified Clinical Medical Assistant
Tucson,AZ
Summary
Detail-oriented Medical Assistant experienced in clinical documentation and medical terminology. Delivered valuable support to healthcare providers and enhanced patient satisfaction through effective communication and teamwork. Focused on collaboration and adaptability to meet changing priorities, contributing to efficient patient care and streamlined office operations.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Medical Assistant
Oak Street Health
3820 N Oracle, Tucson Az 85705
11.2025 - Current
- Administered routine medical procedures, including vaccinations and vital sign checks.
- Supported healthcare providers during examinations, facilitating effective patient care.
- Educated patients on treatment plans and medication adherence for improved health outcomes.
- Managed appointment scheduling, optimizing clinic efficiency and patient flow.
- Assisted in patient intake processes, ensuring accurate information collection and documentation.
- Collaborated with interdisciplinary teams to enhance overall patient experience and satisfaction.
- Utilized electronic health record systems for accurate data entry and patient tracking.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Certified Medical Assistant
Village Medical Centers
2150 W Orange Grove Rd, Tucson Az 85741
11.2023 - 10.2025
- Administered routine injections and vaccinations while adhering to safety protocols.
- Assisted in patient intake and medical history documentation to ensure accurate records.
- Managed electronic health records system for efficient data retrieval and patient management.
- Coordinated scheduling of patient appointments, optimizing clinic workflow and patient flow.
- Called and faxed pharmacies to submit prescriptions and refills.
- Trained new staff on clinic procedures and best practices for patient care delivery.
- Conducted vital sign assessments and preliminary health screenings to support physician evaluations.
- Prepared and administered medications to alleviate patient symptoms.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
Medical Assistant
Optum
1460 W Valencia Rd, Tucson, AZ 85746
03.2021 - 09.2023
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Maintained cleanliness and organization of clinical spaces to meet healthcare standards.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Education
Medical Assistant - Health Care Management
PMI
Tucson AZ01-2020
Skills
- Direct patient care
- Clinical documentation
- Patient communication
- Medical vocabulary
- Patient scheduling
- Phlebotomy
- Vital sign monitoring
- Immunization administration
- Medical procedures
- Procedure assistance
- Health records
- Medical terminology knowledge
- Compassion
- CPR
- Professionalism and ethics
- Healthcare regulations
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Oak Street Health
11.2025 - Current
Certified Medical Assistant
Village Medical Centers
11.2023 - 10.2025
Medical Assistant
Optum
03.2021 - 09.2023
Medical Assistant - Health Care Management
PMI