Sonia Shahab
Alexandria,VA
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer engagement, notably at KIDSPACE Child Enrichment Center. Excelled in implementing cost-saving measures and enhancing team productivity through skilled technology use and exceptional relationship-building abilities. Proven track record of improving customer satisfaction and loyalty, underscoring a commitment to excellence and efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Management Assistant
KIDSPACE Child Enrichment Center
02.2024 - 11.2024
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Prepared and charted data and metrics for detailed status reports.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
Management Officer
Mercy Corps International
09.2020 - 12.2021
- Developed and maintained positive relationships with clients, resulting in increased customer satisfaction and retention rates.
- Managed high-performing teams, fostering a culture of accountability and open communication that ultimately led to better project outcomes.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Coordinated operations with other emergency service groups.
- Streamlined internal processes for better communication between departments, enhancing overall operational efficiency.
- Developed strategic plans aligned with company goals, resulting in improved annual performance metrics across multiple areas of operation.
- Improved team productivity by implementing efficient project management strategies and delegation techniques.
- Collaborated with other department leaders to ensure seamless coordination of efforts throughout the organization, promoting synergy among all functional areas.
Management Assistant
USAID
01.2018 - 11.2020
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Prepared and charted data and metrics for detailed status reports.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Maintained a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.
- Leveraged strong organizational skills to maintain accurate records, streamline office procedures, and create a more efficient work environment for team members.
- Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
- Assisted in recruitment efforts by screening resumes, scheduling interviews, and coordinating onboarding activities for new hires.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Enhanced team productivity with thorough training in company policies, procedures, and software applications.
- Recorded time allocated to projects and updated master tracking documents.
- Marketed Type services and benefits to local businesses.
- Prepared comprehensive reports for senior management, highlighting key performance indicators and areas for improvement.
- Assisted in negotiating contracts with vendors, ensuring favorable terms and cost savings for company.
- Improved customer engagement by responding promptly to inquiries, leading to higher satisfaction and loyalty.
HR Administrator
Action Aid International
08.2018 - 12.2019
- Reduced time spent on administrative tasks by automating key processes.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Partnered with department managers to identify staffing needs and develop effective recruiting strategies.
- Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Developed policies and procedures that align with company objectives and legal requirements.
- Managed FMLA leave requests, balancing employee needs with organizational requirements for productivity.
- Organized company-wide events designed to boost employee morale.
- Managed benefits enrollment by answering questions and aiding employees with login details.
HR Assistant
MRRD
02.2014 - 12.2017
Education
Bachelor - Department of Social Sciences
Kabul
Afghanistan12.2014
Skills
- Relationship building
- Office administration
- Administrative tasks
- Customer engagement
- Timesheet processing
- Payment verification
- Paperwork drafting
- Skilled in technology
- Scheduling expertise
- Time management
- Excellent communication
- Active listening
- Organizational skills
- Administrative support
- Support services
- Administrative background
- Mail management
- Teamwork
- Reliability
Certification
1-Project Management for Development Professionals.
2-Talent Management Essentials .
3-Technical Management Essentials .
4-Organizational Behavior.
4-Software Testing Foundations.
5-Financial Management for Development Professionals.
6-CPR/AED & First Aid.
Languages
English
Professional Working
Persian
Native or Bilingual
Urdu
Limited Working
Dutch
Elementary
Timeline
Management Assistant
KIDSPACE Child Enrichment Center
02.2024 - 11.2024
Management Officer
Mercy Corps International
09.2020 - 12.2021
HR Administrator
Action Aid International
08.2018 - 12.2019
Management Assistant
USAID
01.2018 - 11.2020
HR Assistant
MRRD
02.2014 - 12.2017
1-Project Management for Development Professionals.
2-Talent Management Essentials .
3-Technical Management Essentials .
4-Organizational Behavior.
4-Software Testing Foundations.
5-Financial Management for Development Professionals.
6-CPR/AED & First Aid.
Bachelor - Department of Social Sciences
Kabul
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