Sonia Swank
Fresno,CA
Summary
Talented Program Technician II with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Program Technician II
CA Health Benefit Exchange
02.2014 - Current
- Collaborated with cross-functional teams to establish project timelines and deliverables, ensuring timely project completion.
- Provided training and mentorship to junior team members, fostering a culture of continuous learning and growth within the department.
- Delivered high-quality results under strict deadlines by effectively prioritizing tasks and managing time efficiently.
- Promoted a collaborative work environment by actively participating in team meetings, sharing ideas, and providing feedback on proposed solutions.
- Increased productivity levels within department by creating easily accessible documentation outlining standard operating procedures for common tasks.
- Facilitated open communication channels between team members and management, ensuring any potential issues were addressed in a timely manner.
- Demonstrated commitment to professional development by attending industry conferences and workshops, applying new knowledge to improve program offerings.
Public Safety Dispatcher
Fresno County Sheriff's Office
03.2013 - 06.2013
- Enhanced emergency response efficiency by accurately and promptly dispatching appropriate resources to incidents.
- Reduced response times for critical incidents by maintaining clear communication channels with responding units.
- Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
- Increased situational awareness for first responders with accurate and timely information relayed from callers.
Public Safety Dispatcher
California Highway Patrol
04.2010 - 04.2011
- Enhanced emergency response efficiency by accurately and promptly dispatching appropriate resources to incidents.
- Reduced response times for critical incidents by maintaining clear communication channels with responding units.
- Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
- Increased situational awareness for first responders with accurate and timely information relayed from callers.
Education
No Degree - Business Administration
Heald College
FresnoSkills
- Data Analysis
- Administrative Support
- Staff Training
- Database Management
- Customer Support
- Teamwork and Collaboration
- Billing and coding
- Interpersonal Skills
- Documentation and Recordkeeping
- Written Communication
- Multitasking
- Business Administration
- Multi-line phone proficiency
- Adaptability and Flexibility
- Administrative background
- Attention to Detail
- Proofreading
- Professional Demeanor
- Active Listening
Languages
Spanish
Studying different languages [Spanish/Italian/French]
America has become more diverse than ever and we cross paths with many different cultures on a daily basis. I find other languages to be fascinating but I also want to be able to have a conversation with anyone I meet whether it's in a professional setting or just in passing. I also plan to visit Europe some day so I'm giving myself a little head start that will assist me while I'm vacationing abroad.
Timeline
Program Technician II
CA Health Benefit Exchange
02.2014 - Current
Public Safety Dispatcher
Fresno County Sheriff's Office
03.2013 - 06.2013
Public Safety Dispatcher
California Highway Patrol
04.2010 - 04.2011
No Degree - Business Administration
Heald College
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