Summary

Overview

Work History

Education

Skills

Timeline

Wesley Williams

Sacramento,CA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

31

31

years of professional experience

Work History

Customer Service Professional

California Health Benefit Exchange

2018.01 - 2020.01

Manage calls related to insurance coverage through Covered California including enrollment, consumer education, problem-solving, and escalation
Utilize multiple systems for research and information, HIPAA compliant documentation, and time tracking including Microsoft suite
Collaborate with Community and State (Medi-Cal) representatives and multiple private insurance companies.

Owner and Massage Therapist

Touch Be Known

2012.01 - 2017.01

Performed customized massages utilizing techniques from modalities including Swedish Massage, Trigger Point Therapy, Injury Management, Hot Stones, Aromatherapy treatments, and more
Specialized in services that incorporated knowledge of the musculoskeletal system to promote healing
Utilized electronic record system to maintain HIPPA complaint notes and health records
Performed all scheduling with same business-day responses online, by phone, and via text
Managed all financial responsibilities including inventory management, billing and tax preparations
Maintained the company website and social media presence (Yelp, Facebook, Thumbtack, Groupon)
Developed advertising campaigns that resulted in serving 800+ clients across the life of the business.

Massage Therapist

Massage Envy

2009.01 - 2011.01

Performed 60 - 120 minute customized & Hot Stone massages
Kept detailed notes on clients conditions session outcomes, and overall progress.

Onsite Recording/CDR Duplication

Weslar Productions

2003.01 - 2008.01

Recorded seminars, Church meetings, and A Capella choir Performances
Digitally edited recording sessions using Pro-Tools software, accurately created labels, and packaged finished projects for distribution
Efficiently launched mass distribution of direct mailing service to attendees of recorded meetings.

Sales/Vender Manager

Silver Century Inc

2003.01 - 2004.01

Oversaw orders and quality control checks of CDs and DVDs for retail sales
Key contact person with various vendors for outsourced jobs
Revamped company website and implemented pricing scale.

Sales/Customer Service/Production Manager

Olde West Inc

1995.01 - 2002.01

Responsible for audio editing, cassette and CDR duplication, Managed in house production of graphics, CDR duplicating, and mastering
Acted as a liaison between account points of contact and internal resources to identify and manage all questions, changes and problems.

Audio/Video Duplication

Studio 111

1989.01 - 1995.01

Duplicated reel-to-reel tapes and video tapes; Scheduled recording sessions for high profile clientele, assured duplicated reels were appropriately dispersed to Radio Stations nationwide.

Education

Holistic Healthcare Practitioner -

Fair Oaks Massage Institute

Audio Engineering Degree -

College for Recording Arts

Graduate -

Riverside Polytechnic High School

Skills

Customer service excellence
De-Escalation Techniques

Scheduling
Professional telephone demeanor

Timeline

Customer Service Professional - California Health Benefit Exchange

2018.01 - 2020.01

Owner and Massage Therapist - Touch Be Known

2012.01 - 2017.01

Massage Therapist - Massage Envy

2009.01 - 2011.01

Onsite Recording/CDR Duplication - Weslar Productions

2003.01 - 2008.01

Sales/Vender Manager - Silver Century Inc

2003.01 - 2004.01

Sales/Customer Service/Production Manager - Olde West Inc

1995.01 - 2002.01

Audio/Video Duplication - Studio 111

1989.01 - 1995.01

Fair Oaks Massage Institute - Holistic Healthcare Practitioner,

College for Recording Arts - Audio Engineering Degree,

Riverside Polytechnic High School - Graduate,