Summary
Overview
Work History
Education
Skills
Timeline
Wesley Williams

Wesley Williams

Sacramento,CA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

31
31
years of professional experience

Work History

Customer Service Professional

California Health Benefit Exchange
01.2018 - 01.2020
  • Manage calls related to insurance coverage through Covered California including enrollment, consumer education, problem-solving, and escalation
  • Utilize multiple systems for research and information, HIPAA compliant documentation, and time tracking including Microsoft suite
  • Collaborate with Community and State (Medi-Cal) representatives and multiple private insurance companies.

Owner and Massage Therapist

Touch Be Known
01.2012 - 01.2017
  • Performed customized massages utilizing techniques from modalities including Swedish Massage, Trigger Point Therapy, Injury Management, Hot Stones, Aromatherapy treatments, and more
  • Specialized in services that incorporated knowledge of the musculoskeletal system to promote healing
  • Utilized electronic record system to maintain HIPPA complaint notes and health records
  • Performed all scheduling with same business-day responses online, by phone, and via text
  • Managed all financial responsibilities including inventory management, billing and tax preparations
  • Maintained the company website and social media presence (Yelp, Facebook, Thumbtack, Groupon)
  • Developed advertising campaigns that resulted in serving 800+ clients across the life of the business.

Massage Therapist

Massage Envy
01.2009 - 01.2011
  • Performed 60 - 120 minute customized & Hot Stone massages
  • Kept detailed notes on clients conditions session outcomes, and overall progress.

Onsite Recording/CDR Duplication

Weslar Productions
01.2003 - 01.2008
  • Recorded seminars, Church meetings, and A Capella choir Performances
  • Digitally edited recording sessions using Pro-Tools software, accurately created labels, and packaged finished projects for distribution
  • Efficiently launched mass distribution of direct mailing service to attendees of recorded meetings.

Sales/Vender Manager

Silver Century Inc
01.2003 - 01.2004
  • Oversaw orders and quality control checks of CDs and DVDs for retail sales
  • Key contact person with various vendors for outsourced jobs
  • Revamped company website and implemented pricing scale.

Sales/Customer Service/Production Manager

Olde West Inc
01.1995 - 01.2002
  • Responsible for audio editing, cassette and CDR duplication, Managed in house production of graphics, CDR duplicating, and mastering
  • Acted as a liaison between account points of contact and internal resources to identify and manage all questions, changes and problems.

Audio/Video Duplication

Studio 111
01.1989 - 01.1995
  • Duplicated reel-to-reel tapes and video tapes; Scheduled recording sessions for high profile clientele, assured duplicated reels were appropriately dispersed to Radio Stations nationwide.

Education

Holistic Healthcare Practitioner -

Fair Oaks Massage Institute

Audio Engineering Degree -

College for Recording Arts

Graduate -

Riverside Polytechnic High School

Skills

  • Customer service excellence
  • De-Escalation Techniques
  • Scheduling
  • Professional telephone demeanor

Timeline

Customer Service Professional - California Health Benefit Exchange
01.2018 - 01.2020
Owner and Massage Therapist - Touch Be Known
01.2012 - 01.2017
Massage Therapist - Massage Envy
01.2009 - 01.2011
Onsite Recording/CDR Duplication - Weslar Productions
01.2003 - 01.2008
Sales/Vender Manager - Silver Century Inc
01.2003 - 01.2004
Sales/Customer Service/Production Manager - Olde West Inc
01.1995 - 01.2002
Audio/Video Duplication - Studio 111
01.1989 - 01.1995
Fair Oaks Massage Institute - Holistic Healthcare Practitioner,
College for Recording Arts - Audio Engineering Degree,
Riverside Polytechnic High School - Graduate,

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Wesley Williams