Sonia Valenzuela
San Antonio
Summary
Proven problem-solver and empathetic communicator, I excelled at MCNA Dental by enhancing customer loyalty through effective dispute resolution. My tenure at Sonia's Child Care and Taquitos Calimex honed my organizational and language skills, ensuring high accuracy in transactions and fostering significant developmental progress in children.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
6
6
years of professional experience
Work History
Private Child Caregiver
Sonia's Child Care
01.2022 - 11.2024
- Maintained detailed records of each child''s developmental milestones, sharing this information with parents regularly.
- Helped children complete homework assignments and school projects.
- Supported emotional development by actively listening to concerns and providing comforting guidance when needed.
- Implemented daily routines for healthy habits, including meal preparation and personal hygiene tasks.
Cashier
Taquitos Calimex
04.2021 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
MCNA Dental
03.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Billing And Coding
Palo Alto College
San Antonio, TX08-2005
High School Diploma -
South San Antonio High School
San Antonio, TX06-2005
Skills
- Patience and empathy
- Organizational growth
- Reliability and punctuality
- Professional boundaries
- Schedule management
- Language skills
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
Private Child Caregiver
Sonia's Child Care
01.2022 - 11.2024
Cashier
Taquitos Calimex
04.2021 - 01.2024
Customer Service Representative
MCNA Dental
03.2019 - 01.2021
Associate of Arts - Billing And Coding
Palo Alto College
High School Diploma -
South San Antonio High School
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