Sonia Vargas
Vacaville,CA
Summary
Dynamic Warehouse Lead at Amazon with strong supervisory experience and a proven track record in optimizing operations. Skilled in order picking and time management, I fostered collaboration across teams to enhance efficiency and resolve discrepancies, ensuring a seamless workflow. Committed to maintaining safety standards while delivering exceptional customer service.
Overview
6
6
years of professional experience
Work History
Warehouse Lead
Amazon
09.2024 - Current
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Used hand-held scanners and physical logs to accurately track item movements.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
Sales Associate
Bath and Body Works, Limited Brands
10.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier Team Lead
Windmill Cove
05.2019 - 10.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
No Degree - Medical Assisting
UEI College
Stockton, CAHigh School Diploma -
Jane Fredericks High School
Stockton, CA12-2019
Skills
- Supervisory experience
- Time management
- Customer service
- Order picking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved managing skills by completing multiple courses with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Supervised team of 22 staff members.
- Documented and resolved employee issues which led to efficient work.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse Lead
Amazon
09.2024 - Current
Sales Associate
Bath and Body Works, Limited Brands
10.2023 - 09.2024
Cashier Team Lead
Windmill Cove
05.2019 - 10.2020
No Degree - Medical Assisting
UEI College
High School Diploma -
Jane Fredericks High School
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