SONIA VILLA
East Palo Alto,CA
Summary
Professional leader with proven experience in district management. Skilled in driving team collaboration, optimizing operations, and ensuring high standards. Adept at adapting to changing needs and delivering impactful results. Known for reliability, strategic thinking, and strong communication skills.
Overview
8
8
years of professional experience
Work History
District Supervisor
Catalyst Kids
09.2023 - Current
- Conducted regular site visits to assess school needs and provide guidance on addressing challenges.
- Improved safety protocols within schools through careful evaluation of existing measures and implementation of updates where needed.
- Facilitated communication between schools, parents, and staff members to maintain transparency and promote stakeholder engagement.
- Collaborated with community organizations to establish partnerships that benefited students, families, and schools.
- Implemented professional development opportunities, enhancing staff skills and knowledge in their respective roles.
Program Specialist
KinderCare Preschool
06.2021 - 09.2023
- Maintained regular communication between departments via email and phone calls to coordinate program logistics
- Worked alongside other professionals to outline and implement program plans and objectives
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries
- Established goals and created action plans to achieve goals.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results
- Monitored employee work and developed improvement plans
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
Sales Associate
Nordstrom
11.2017 - 06.2023
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Tracked stock using company inventory management software
- Completed orders through P.O.S
- System and organized product deliveries to meet customer timetables
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Key Holder
Jamba Juice
12.2016 - 05.2019
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
School Teacher
Newton Center, Lead After
02.2017 - 11.2017
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
- Incorporated exciting and engaging activities to reinforce student participation and hands-on learning
- Collaborated with team of faculty to develop after-school tutoring program for students in need of extra help
- Supervised learning groups of students in classroom stations including outdoor activities
- Graded and evaluated student assignments, papers and course work
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student- centered learning.
Education
Bachelor Of Business Administration And Management - Human Resources Management
California State University, East Bay
Hayward, CA2024
Associate of Science - Business Administration
Foothill College
Los Altos, CA2023
Associate of Arts - Early Childhood Development
Foothill College
Los Altos, CA2021
High School Diploma -
Everest Public High School
Redwood City, CA2016
Skills
- Operations management
- Staff development
- Employee engagement
- Community engagement
- Teamwork and collaboration
- Problem-solving
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Skills
- Supply Inventory Control
- CERTIFICATIONS
- Adult and Pediatric First aid/CPR/AED Certification.
Timeline
District Supervisor
Catalyst Kids
09.2023 - Current
Program Specialist
KinderCare Preschool
06.2021 - 09.2023
Sales Associate
Nordstrom
11.2017 - 06.2023
School Teacher
Newton Center, Lead After
02.2017 - 11.2017
Key Holder
Jamba Juice
12.2016 - 05.2019
Bachelor Of Business Administration And Management - Human Resources Management
California State University, East Bay
Associate of Science - Business Administration
Foothill College
Associate of Arts - Early Childhood Development
Foothill College
High School Diploma -
Everest Public High School