Sonia Waden
High Point,NC
Overview
23
23
years of professional experience
Work History
Cosmetologist
Hair Fantasies
High Point, NC
01.2017 - Current
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Maintained relationships with long-term clients while handling walk-in appointments daily.
- Assisted customers with identifying product essentials to meet individual needs, fostering positive relationships with excellent communication for repeat business.
- Provided comprehensive hair treatments for various types of hair.
Resolution Coordinator II
Walmart
GREENSBORO, VT
10.2023 - 01.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed detailed data entry into internal tracking systems to ensure accurate resolution of customer issues.
- Processed orders accurately and efficiently according to established procedures.
Customer Service Representative
Any Day Or Knight Courier
High Point, NC
03.2018 - 04.2020
- Answered customer questions and addressed concerns.
- Managed daily delivery and work schedules to maximize coverage.
- Directed and monitored cargo loading and unloading, verifying good condition and proper storage destination.
- Set and confirmed customer delivery appointments.
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
Cosmetologist
Creations Beauty
High Point, NC
01.2001 - 02.2017
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Maintained relationships with long-term clients while handling walk-in appointments daily.
- Washed, conditioned, cut and styled hair for daily clients and maintain high levels of customer satisfaction.
Education
Cosmetology
Carolina Beauty College
Greensboro, NC1999
High School Diploma -
Southwest Guilford High School
High Point, NC06.1992
Skills
- Knowledgeable of Excell
- Proficient Ten Key and Data Entry
- Certified in 10-key
- Advanced MS Office Suite knowledge
- Customer service-oriented
- Typing manuscripts
- Excellent communication skills
- Strong problem solver
Timeline
Resolution Coordinator II
Walmart
10.2023 - 01.2024
Customer Service Representative
Any Day Or Knight Courier
03.2018 - 04.2020
Cosmetologist
Hair Fantasies
01.2017 - Current
Cosmetologist
Creations Beauty
01.2001 - 02.2017
Cosmetology
Carolina Beauty College
High School Diploma -
Southwest Guilford High School
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