Sonia Isabel Fraijo
Las Vegas
Summary
My Objective is to secure a challenging position with a progressive organization, and where my knowledge and skills will allow me to become a contributing member of a successful team.
Authorized to work in the US for any employer
Overview
12
12
years of professional experience
Work History
Social Worker
Catalyic Health Partners
Phoenix, AZ
12.2024 - 04.2025
- Updated client documentation for accurate, compliant and current records.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients to assure respected rights and wishes.
Sales Representative
Wireless Advocates
Summerlin, NV
11.2018 - 12.2022
- Wireless Center Sales Representative my job is to customer engage, find solutions to helping customers lower their phone bill or upgrade their devices for them and their families with a better phone bill. It is my responsibility to ask for their information and discuss new offers and taking action.
Sales Agent/Customer Service Representative
Blue Group Distribution
Las Vegas, NV
05.2017 - 11.2018
- Developed strong relationships with clients to enhance customer retention and satisfaction.
- Executed product presentations, effectively communicating features and benefits to potential customers.
- Collaborated with team members to strategize sales approaches and promotions for seasonal campaigns.
- Trained new hires on sales techniques and company policies to ensure consistency in service delivery.
Seasonal Photographer
JC Penney Portrait Studios
Phoenix, AZ
10.2015 - 12.2015
- Learned to prepare for a photo-shoot by setting up and engaging with customers, made sure to ask questions, and learn to create enhanced images that demonstrated a story to sale.
Courtesy Clerk
Fry's
Phoenix, AZ
05.2013 - 03.2014
- Courtesy Clerks - Provide a high level of customer service and practice safe food handling procedures. Face to face customer service and bag customer's orders, assist the customers to their cars, assist customer to product location, retrieve shopping carts, return merchandise to store shelves, sweep and mop floors, clean spills and damaged products, and provide other routine store maintenance.
Brand Ambassador
Extreme Marketing and Promotions
- Responsibilities: At Extreme Marketing and Promotions I've attended the events encouraging customer to try out the offers we were currently promoting.
- Accomplishments: The impact I had while working these events were being able to engage with customers, observing their reactions when purchasing items using deals we provide, and most importantly enjoying and having fun while at work.
- Skills Used: The skills demonstrated at this job have been to be ready by making sure your self-motivated, independent, people oriented, and being bilingual has helped a lot.
Education
High School Diploma - High School
Primavera - Online
Chandler, AZ01-2014
Skills
- Bilingual English Spanish
- Customer service
- Effective communicator
- Adaptable personality
- Team leadership qualities
- Relationship builder
- Goal-oriented mindset
- Product demonstration
- Time management mastery
- Business growth
Timeline
Social Worker
Catalyic Health Partners
12.2024 - 04.2025
Sales Representative
Wireless Advocates
11.2018 - 12.2022
Sales Agent/Customer Service Representative
Blue Group Distribution
05.2017 - 11.2018
Seasonal Photographer
JC Penney Portrait Studios
10.2015 - 12.2015
Courtesy Clerk
Fry's
05.2013 - 03.2014
Brand Ambassador
Extreme Marketing and Promotions
High School Diploma - High School
Primavera - Online
ADDITIONAL INFORMATION
- Computer Skills, including Microsoft Word, Excel, Windows 2010, and PowerPoint.
- Broad skills in problem solving.
- Excellent organization multitasking skills.