SONIA M. HILL
LONG BEACH,CA
Summary
PERSONAL PROFILE I am very outgoing and obtain a strong analysis of customer service/ creative problem solving skills. I have the ability to work in diverse environments and diverse groups. Have extensive knowledge of hospitality etiquette, food preparation, customer service training, and background in the medical field Excellent written and verbal communication skills. I am interested in getting back into the medical field and am interested in going back to school to obtain my nursing degree.
Overview
23
23
years of professional experience
Work History
Caregiver
Home Instead Senior Care
Long Beach, CA
07.2021 - Current
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted my Alzheimer's client with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
Server/Trainer
Cheesecake Factory Restaurant
Chicago, IL
05.2014 - 05.2020
- Responsible for opening and closing shifts, training newer customers, handling own bank for table service and obtained knowledge of signature drinks and food items.
- Responsible for hiring, scheduling, food ordering and full money operations.
- Provide excellent patron services through phenomenal customer service.
- Consistently exceeded sale goals by effectively managing staffs and multi-tasking.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster
Server/Trainer
California Pizza Kitchen
Chicago, IL
02.2013 - 04.2014
- Responsible for hiring,scheduling, food ordering and full money operations
- Provide excellent patron services through phenomenal customer service
- Consistently exceeded sale goals by effectively managing staffs and multi-tasking
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Handled my own bank for table service
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster
CA Server/Trainer
Claim-lumper- Restaurant
Chicage, IL
01.2009 - 01.2013
- Responsible for opening and closing shifts
- Duties included: training of all newer employees, serving customers their meals, and handled own bank for table service
- Obtained knowledge of signature drinks and food items.
- Prepared and presented supplementary learning material to support structured lessons
Paramedic/Security Officer
Sedgebrook Retirement
Chicago, IL
01.2000 - 03.2010
- Directed guests around building and answered accessibility questions.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Responded quickly to medical emergency involving collapsed patron.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Police surrounding area around Retirement home
Education
EMT/ Paramedic Certification - EMT/Paramedic
College of Lake County
Grayslake, IL02.2002
Master of Arts - Music Education
Columbia College Chicago
Chicago, IL06.1992
Skills
- Incident Reporting
- Protein Handling
- Diet and Nutrition
- Household Management
- Dependable and Responsible
- HIPAA Compliance
- Attentive to People
- Time Management
- Medical History Collection
- IV Insertion
- Patient Assessments
- Ambulance Transfer
Timeline
Caregiver
Home Instead Senior Care
07.2021 - Current
Server/Trainer
Cheesecake Factory Restaurant
05.2014 - 05.2020
Server/Trainer
California Pizza Kitchen
02.2013 - 04.2014
CA Server/Trainer
Claim-lumper- Restaurant
01.2009 - 01.2013
Paramedic/Security Officer
Sedgebrook Retirement
01.2000 - 03.2010
EMT/ Paramedic Certification - EMT/Paramedic
College of Lake County
Master of Arts - Music Education
Columbia College Chicago
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