Sonia M Perez
State of Illinois-Department of Human Services
Chesterton,IN
2
Languages
7
years of professional experience
Dedicated human services professional with strong organizational skills, proficient in multitasking and case management. Experience in conducting comprehensive assessments and ensuring client access to necessary resources while aiming to enhance service delivery and client satisfaction.
Work History
Human Services Caseworker Spanish Speaking
8 Months- Conducted comprehensive assessments to identify client needs and service eligibility.
- Developed individualized service plans in collaboration with clients and service providers.
- Provided ongoing case management support to facilitate access to resources and services.
- Acted as mandatory reporter of abuse.
- Described procedures, requirements, and benefits to clients and interested parties.
- Maintained accurate documentation of case activities and client interactions in systems.
- Engaged in regular training sessions to stay updated on best practices in human services.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Assisted clients in navigating social services, ensuring access to necessary resources and support.
- Conducted assessments to determine client eligibility for various programs and services.
- Maintained accurate case documentation in compliance with departmental policies and regulations.
Benefit Authorizer
2 Years 4 Months- Processed benefit claims ensuring compliance with federal regulations and agency guidelines.
- Analyzed applicant documentation for accuracy and completeness, facilitating timely decision-making.
- Collaborated with team members to resolve complex claim issues, enhancing service delivery efficiency.
- Reviewed and updated case files in internal systems, maintaining data integrity and security standards.
- Ensured accurate communication of benefit decisions to applicants through clear documentation practices.
- Demonstrated ability to use electronic tools and systems available to organize and process daily work.
- Acted as a resource for colleagues when they required assistance with difficult or unusual cases, fostering a supportive working environment.
- Exceeded performance metrics consistently by focusing on accuracy, efficiency, and positive outcomes in all tasks related to benefits authorization.
- Ranked top 5 in Benefit Authorizers nationwide.
Human Services Caseworker
3 Years- Conducted comprehensive client assessments to determine service eligibility and needs.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Interviewed applicants for services and supported application completion as necessary.
- Maintained strict confidentiality while handling sensitive client information, adhering to all relevant privacy regulations.
- Reduced case processing time with diligent paperwork completion and timely submission of required documents.
- Acted as mandatory reporter of abuse.
Education
Bachelor of Arts - Sociology
Associate of Arts - English
High School Diploma
Skills
Disability services
Case documentation
Social service navigation
Record keeping
Task prioritization
Excellent communication
Written communication
Organizational skills
Multitasking
Reliability
Ethical practice
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Human Services Caseworker Spanish Speaking
State of Illinois-Department of Human Services
08.2020 - 04.2021Read More
Benefit Authorizer
Social Security Administration, SSA
09.2017 - 01.2020Read More
Human Services Caseworker
Illinois Department of Human Services
09.2014 - 09.2017Read More
Northeastern Illinois University
Bachelor of Arts from Sociology
Read More
Valencia College
Associate of Arts from English
Read More
Cypress Creek High School
High School Diploma
Read More