Sonia Mbabazi
Buffalo,NY
Summary
Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Wendy’s —Customer Service
09.2019 - Current
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Advised customers on required information for claim submissions to progress applications.
- Trained new customer service representatives on best practices, policies and procedures.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
Customer Service
Aloft, Downtown
02.2020 - 05.2022
- Current Specialization- Culinary arts
- Bartending
- Fielded customer complaints, escalating complex issues to management for resolution.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Education
Bachelor’s Degree - Science, Hospitality Administration ( Culinary arts
SUNY Buffalo State College
Skills
- Food preparation,
- Coordinating
- Skills
- Time Management
- Ability to work in a fast paced
- Environment,
- Communication skills
- Decision making
- Multitasking
- Problem Solving
- Verbal and written Communication skills
- Culinary Skills
- Conflict Resolution Techniques
- Team Goals
- Banquets and Catering
- Menu Planning
cooking, creating different menu ideas
Cooking has always been my passion and it is something that I enjoy doing, in my free time, I enjoy creating different menu's from different cultures and bringing them to life.
Languages
English
Native or Bilingual
Interests
Traveling, learning different cultures, interacting with people
Timeline
Customer Service
Aloft, Downtown
02.2020 - 05.2022
Wendy’s —Customer Service
09.2019 - Current
Bachelor’s Degree - Science, Hospitality Administration ( Culinary arts
SUNY Buffalo State College