Soniya Rose Albert
TEK SYSTEMS
Normal,IL
1
Certification
19
years of professional experience
Technology and operations professional with an MCA and experience spanning product backlog management, Agile delivery, project coordination, systems operations, customer collaboration, and technical support. Experienced Scrum Master with hands-on experience facilitating Agile ceremonies, prioritizing backlogs, coordinating cross-functional teams, tracking delivery progress, and supporting products from ideation through deployment. Currently an Operational Analyst supporting plant-floor systems at Rivian, with experience in ServiceNow, SQL, data/configuration changes, incident management, and process improvement. Strong communicator and problem solver with a proven ability to translate business and technical needs into actionable work.
Work History
Operational Analyst
3 Years 1 Month- Support plant-floor systems and hardware to help maintain reliable day-to-day operations.
- Analyze and resolve system, data, and transaction issues using troubleshooting techniques and SQL queries.
- Perform data and configuration changes while following established processes and controls.
- Manage incidents through ServiceNow, including documentation, tracking, escalation, and resolution.
- Collaborate with technical and operational stakeholders to understand issues and determine appropriate solutions.
- Identify recurring issues and support continuous improvement of operational processes and system workflows.
- Maintain clear documentation to improve issue resolution, communication, and knowledge sharing.
- Client: Rivian
Scrum Master
1 Year 4 Months- Facilitated Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, and retrospectives.
- Managed and maintained product backlog activities, helping teams prioritize work based on business needs and delivery priorities.
- Used JIRA and Rally to track work, monitor sprint progress, and maintain visibility across initiatives.
- Coordinated the development lifecycle from ideation through deployment, working with cross-functional team members to keep initiatives on track.
- Tracked team velocity and sprint/release progress and communicated status to stakeholders.
- Helped teams identify impediments, improve workflows, and maintain effective Agile practices.
- Supported timely delivery by coordinating priorities, dependencies, and team commitments.
Project Coordinator
3 Years 11 Months- Coordinated teams, delegated tasks, tracked performance, and supported collaborative delivery environments.
- Worked with teams to establish commitments, follow best practices, and maintain delivery timelines.
- Performed quality assurance activities to ensure deliverables met expected standards.
- Communicated with customers to confirm user acceptance of completed deliverables.
- Supported coordination between technical teams and customers throughout project delivery.
- An HP Company
Infrastructure Engineer
2 Years 11 Months- Supported application packaging, testing, deployment, and virtualization initiatives.
- Performed quality assurance and customer acceptance activities for application deliverables.
- Coordinated with onsite and offshore teams during application deployment and implementation.
- Deployed applications using SCCM and supported Citrix-based environments.
- Created user customization settings and supported application compatibility requirements.
Lecturer – Department of Computer Science
- Taught Digital Electronics and Microprocessors to undergraduate Computer Science students, delivering both theoretical concepts and practical applications.
- Served as Class In-Charge for First-Year B.Sc. Computer Science students, providing academic guidance, student mentoring and coordination.
- Planned and coordinated and led national-level seminars, supporting academic engagement and knowledge-sharing among students and faculty.
- Organized and coordinated seminars and professional development programs for teaching faculty.
- Worked closely with students and faculty to support academic activities, departmental programs and effective classroom learning.
- Demonstrated strong capabilities in teaching, student mentoring, academic coordination, event leadership and communication.
Education
Master of Computer Applications
Bachelor of Science - Computer Science
Skills
Product & Backlog Management
Agile / Scrum
Requirements & Workflow Coordination
Cross-Functional Collaboration
Stakeholder & Customer Communication
Process Improvement
Problem Solving & Root-Cause Analysis
Product/Project Delivery
Data & Systems Analysis
Quality Assurance & User Acceptance Testing
JIRA | Rally | ServiceNow
SQL Queries
Product & Agile: Product Backlog Management
Agile/Scrum
Sprint Planning
Backlog Refinement
Retrospectives
Workflow Management
Continuous Improvement
Project & Collaboration: Cross-Functional Coordination
Stakeholder Communication
Customer Collaboration
QA/UAT
Issue Tracking
Delivery Management
Tools & Technology: JIRA
Rally
ServiceNow
SQL
Workday
MS Office
Application & Infrastructure: Microsoft App-V
Citrix XenApp
VMware ThinApp
InstallShield
Wise Package Studio
SCCM
Radia
Altiris
Scripting & Testing: SQL Queries
VBScript
AppSense
ACT 5.0
Certification
Certified Scrum Master (CSM)
Personal Information
Title: ASSOCIATE PRODUCT MANAGER | PRODUCT OPERATIONS | AGILE
Timeline
Operational Analyst
TEK SYSTEMS
09.2023 - CurrentRead More
Scrum Master
STATE FARM
08.2015 - 12.2016Read More
Project Coordinator
MPHASIS
01.2010 - 12.2013Read More
Infrastructure Engineer
WIPRO TECHNOLOGIES
01.2008 - 12.2010Read More
Lecturer – Department of Computer Science
NAIPUNNYA INSTITUTE OF MANAGEMENT AND INFORMATION TECHNOLOGY (NIMIT)
01.2007 Read More
Calicut University
Bachelor of Science from Computer Science
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Bharathiar University
Master of Computer Applications
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