Sonja Carruthers
Memphis,TN
Summary
Experienced Corporate Trainer with a Master of Arts in Adult Education and Training, a Bachelor's in Business with a concentration in Human Resource Management, and an Associate of Arts in Psychology. Applies extensive background in training, client relations, and adult education to excel as a Case Manager. Committed to providing personalized care and resource management to individuals, leveraging expertise to support their unique needs and facilitate personal growth.
Overview
17
17
years of professional experience
Work History
Corporate Trainer - Customer Service
SBSIAG LLC.
01.2016 - Current
- Designed and conducted training programs for customer service teams, focusing on improving client interactions and satisfaction
- Collaborated with management to identify training needs and develop customized solutions to enhance employee performance
- Provided one-on-one coaching to employees, helping them develop skills in communication, problem-solving, and customer relations
- Managed training schedules, ensuring all team members received necessary instruction and support.
Business Manager
Access Business Solutions
03.2014 - 01.2016
- Directed all front office activities, business services, facilities management, and leadership support
- Financial: AP/AR, contract administration, vendor management, large procurement requisitions, etc
- Project coordination of meetings, internal office moves, communication plans, stakeholder engagements, and data compilation, storage, & distribution
Main Banker/Supervisor
Southland Gaming and Racing
10.2007 - 01.2010
- Provided comprehensive cash services for all casino resort units, including gambling, restaurant, and entertainment entities; Lead team of 100+ employees, with cash flow of 10+ million per month
- Administered cash handling, ledger reconciliation, QC, loss prevention, pop-up audits, & accounting controls for all aspects of money handling operations, soft count, cage, surveillance, etc
- Ensured staff compliance with gaming principles & targeted areas of personnel development requirements; Investigated illegal gaming practices/devices & created monitoring techniques
- Compliance Reporting
- Effectively directed areas for operational improvements; developed, trained, & implemented revised internal controls, operating procedures, and employee manuals, policies, and procedures.
Education
Master of Arts in Adult Education and Training -
University of Phoenix
Memphis, TN01.2016
Bachelor of Business with a concentration in Human Resource Management -
University of Phoenix
Menphis, TN01.2014
Associate of Arts in Psychology -
University of Phoenix
Menphis, TN01.2012
Skills
- Client Assessment and Advocacy: Skilled in evaluating client needs and advocating for appropriate resources and services
- Training and Development: Extensive experience in developing and delivering training programs tailored to diverse adult learners, with a focus on improving performance and knowledge
- Communication and Interpersonal Skills: Proven ability to build strong relationships with clients and colleagues, fostering trust and understanding
- Problem-Solving and Critical Thinking: Ability to analyze situations, identify challenges, and implement effective solutions in a timely manner
- Time Management and Organization: Expertise in managing multiple projects and tasks, ensuring timely completion and attention to detail
- Mentorship
Volunteer Experience
Mentor, Lite Memphis, Memphis, TN, 08/2023, Present, Mentor youth entrepreneurs as they bring their business goals and ideas to fruition. Empowering, supporting, and providing them with the tools/ resources they will need to be successful in their individual business endeavors., Gained experience in developing individualized plans in the development of new small business ownership for local youth.
References
Available upon request.
Timeline
Corporate Trainer - Customer Service
SBSIAG LLC.
01.2016 - Current
Business Manager
Access Business Solutions
03.2014 - 01.2016
Main Banker/Supervisor
Southland Gaming and Racing
10.2007 - 01.2010
Master of Arts in Adult Education and Training -
University of Phoenix
Bachelor of Business with a concentration in Human Resource Management -
University of Phoenix
Associate of Arts in Psychology -
University of Phoenix