Sonja Flynn
Punta Gorda,FL
Summary
Results-driven professional skilled in appointment scheduling and customer relationship management. Known for effective client communications and maintaining accurate health records, contributing to operational efficiency and exceptional service delivery.
Overview
27
27
years of professional experience
Work History
Sole Proprietor
Cuddles Pet Sitting
Wilbraham, MA
05.2006 - 06.2026
- Scheduled appointments and coordinated client communications effectively.
- Provided pet training services to enhance behavior and obedience.
- Assisted clients with customized pet care plans tailored to individual needs.
- Developed marketing strategies to promote pet sitting services locally.
- Ensured a safe and clean environment for all pets under care.
- Built strong relationships with clients through excellent customer service.
- Set pricing structures according to market analytics and emerging trends.
General Manager
Old Navy
Holyoke , MA
10.1999 - 05.2005
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure store efficiency and customer satisfaction.
- Led team recruitment, training, and performance evaluations for staff development.
- Developed merchandising strategies to enhance product visibility and sales.
- Analyzed sales data to identify trends and inform decision-making processes.
- Implemented loss prevention measures to protect company assets and reduce shrinkage.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Fostered a positive work environment through effective communication and conflict resolution.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Education
Associate of Arts - Music
Holyoke Community College
Holyoke, MA04-1991
Skills
- Business development
- Customer relationship management
- Client communications
- Brand management
- Appointment scheduling
- Health records management
Timeline
Sole Proprietor
Cuddles Pet Sitting
05.2006 - 06.2026
General Manager
Old Navy
10.1999 - 05.2005
Associate of Arts - Music
Holyoke Community College