Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
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Sonja Frigaard

Eugene,OR

Summary

Dynamic Warehouse Operations Supervisor with proven expertise in logistics management and team leadership. Successfully enhanced productivity through strategic cross-training and effective problem-solving. Adept at fostering a cohesive work environment while maintaining high operational standards. Recognized for implementing organizational processes that improved service quality and employee performance.

Overview

8
8
years of professional experience

Work History

Warehouse Operations Supervisor

Bimart
Eugene, OR
01.2025 - Current
  • Informed upper management or department heads of items loaded or problems encountered.
  • Checked loaded materials compared to work orders for correctness.
  • Implemented organizational processes to build more cohesive operation and better quality service.
  • Supervised a team of 25+ employees including assigning tasks, providing training, evaluating performance, resolving issues and administering corrective action when needed.
  • Monitored workers and reviewed completed work for proper performance.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Bartender

The Keg Tavern
Eugene, OR
05.2024 - Current
  • Processed payments accurately and efficiently with POS system.
  • Effectively multitasked within fast-paced environment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Performed opening and closing duties including restocking supplies.
  • Collected and organized daily till totals and tips.

Supervisor of Field Operations

Estes Express
Eugene, OR
08.2021 - Current
  • Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Developed comprehensive training manuals outlining job responsibilities for each role within the organization's field operations department.
  • Proposed, developed and managed employee recognition programs.
  • Monitored daily performance metrics to ensure compliance with operational goals and standards.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Operated equipment and machinery according to safety guidelines.

Clerk III

Estes Express
Eugene, OR
08.2018 - 08.2021
  • Customer Service, Billing, OS&D, Payroll, Dispatch, and operational duties
  • Support management and drivers to efficiently and professionally move freight to customers

Shipper Receiver

Pottery Barn
Eugene, OR
01.2017 - 08.2018
  • Collaborate with shipping partners for efficient deliveries
  • Maintain warehouse and 2 remote locations
  • Inventory control including damages, shipping audits and reconciliations
  • Customer service, cash handling, sales floor management shifts, building maintenance and improvement
  • Efficient and knowledgeable with multiple computer systems

Education

Bachelor of Science - Political Science

University of Oregon
Eugene, OR
01.2004

Skills

  • Logistics management
  • Production coordination
  • Team building and leadership
  • Warehouse management
  • Multitasking
  • Equipment operation
  • Verbal and written communication
  • Complex Problem-solving

Additional Information

Additional Employers and References available upon request.

References

References available upon request.

Timeline

Warehouse Operations Supervisor

Bimart
01.2025 - Current

Bartender

The Keg Tavern
05.2024 - Current

Supervisor of Field Operations

Estes Express
08.2021 - Current

Clerk III

Estes Express
08.2018 - 08.2021

Shipper Receiver

Pottery Barn
01.2017 - 08.2018

Bachelor of Science - Political Science

University of Oregon

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Sonja Frigaard