Sonja Gregg
Greenville,TX
Summary
Dynamic Branch Manager at OneMain Financial with a proven track record in enhancing customer satisfaction and driving branch performance. Skilled in operations management and team development, I excel in coaching and mentoring while implementing effective sales strategies. Committed to achieving targets and fostering strong customer relationships through exceptional service and attention to detail.
Overview
17
17
years of professional experience
Work History
Branch Manager
OneMain Financial
06.2008 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Education
Greenville High School
Greenville, TX1998
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Team supervision
- Strong team-builder
Timeline
Branch Manager
OneMain Financial
06.2008 - Current
Greenville High School
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