Sonja Hutchinson
Oxford,AL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Data Entry Administration
Foundever
07.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Afni
05.2022 - 06.2024
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM software to track customer interactions and enhance service delivery.
- Adapted quickly to new product knowledge, improving customer assistance quality.
- Collaborated with team members to streamline communication and enhance customer satisfaction.
Call Center Representative
Alorica
03.2019 - 04.2021
- Resolved customer inquiries using CRM software, ensuring timely and accurate information delivery.
- Assisted in training new representatives on call handling procedures and company policies.
- Managed high-volume calls while maintaining a positive attitude and professional demeanor.
- Collaborated with team members to improve service efficiency and enhance customer satisfaction.
Education
High School Diploma -
Anniston High School
Anniston,ALSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Excellent communication
- Critical thinking
- Computer skills
Timeline
Data Entry Administration
Foundever
07.2024 - 02.2025
Customer Service Representative
Afni
05.2022 - 06.2024
Call Center Representative
Alorica
03.2019 - 04.2021
High School Diploma -
Anniston High School
Similar Profiles
Floriane Marielle NyatteFloriane Marielle Nyatte
Conseiller Client à distance at FOUNDEVERConseiller Client à distance at FOUNDEVER
Dario ProdanDario Prodan
Customer Service Representative at FoundeverCustomer Service Representative at Foundever
Giulia NiedduGiulia Nieddu
Customer Service Advisor at FoundeverCustomer Service Advisor at Foundever
Lakisha ThomasLakisha Thomas
Customer Service Representative at FoundeverCustomer Service Representative at Foundever
Tony BusseyTony Bussey
Area Sales Manager at Coca Cola Bottling Company UnitedArea Sales Manager at Coca Cola Bottling Company United