Sonja James
East Dublin,GA
Summary
Dedicated healthcare professionalDedicated healthcare professional seeking a position in a medical facility or hospital as a Patient Care Technician (PCT), where I can utilize my experience in patient care, transportation, and behavioral health services to provide compassionate and quality care. Motivated to grow professionally, expand leadership skills, and advance into a healthcare management position.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber/Lyft
Atlanta, GA
09.2024 - 05.2026
- Delivered exceptional customer service by ensuring safe and comfortable rides for passengers.
- Navigated efficiently using GPS technology, optimizing routes for timely arrivals.
- Maintained vehicle cleanliness and functionality, enhancing overall rider experience.
- Managed multiple ride requests simultaneously, demonstrating strong organizational skills.
- Adapted to changing traffic conditions and passenger needs, ensuring flexibility in operations.
- Implemented strategies that increased rider satisfaction scores through consistent service excellence.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Medical Courier
US Pack Logistics
Macon, GA
05.2025 - 11.2025
Behavioral Health Assistant
Choices Of Change
Dublin, GA
01.2023 - 05.2025
- Facilitated therapeutic group sessions, promoting communication and coping strategies among participants.
- Assisted in developing individualized treatment plans tailored to client needs and progress.
- Monitored client behavior and reported observations to ensure safety and well-being.
- Collaborated with multidisciplinary teams to enhance the quality of care provided to clients.
- Implemented crisis intervention techniques to de-escalate challenging situations effectively.
- Reviewed and documented client progress, ensuring compliance with regulatory standards.
- Enhanced patient satisfaction with personalized care plans tailored to individual needs and preferences.
- Maintained detailed documentation of patient progress, ensuring accurate records were available for ongoing care coordination efforts among the healthcare team.
- Monitored medication adherence among assigned caseloads, promptly addressing any concerns or discrepancies with both patients and prescribing professionals.
- Provided compassionate support to patients and families, offering resources and education to help them better understand their conditions and treatment options.
Non Emergency Transportation Driver
Safe Dependable Care
Dublin, GA
03.2022 - 09.2024
- Ensured safe and timely transportation for non-emergency medical appointments.
- Maintained accurate records of patient pickups and drop-offs.
- Assisted passengers with mobility challenges during boarding and disembarking.
- Coordinated schedules to optimize route efficiency and minimize wait times.
- Monitored vehicle maintenance to ensure reliability and compliance with safety standards.
- Completed detailed logs of each trip, ensuring accurate record-keeping for company purposes and regulatory compliance.
- Assisted passengers with mobility issues, ensuring their comfort and well-being during transport.
CNA/Pct
Addington Place
Dublin, GA
05.2018 - 03.2022
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs, documenting changes in health status for nursing staff.
- Administered medications according to prescribed schedules and protocols.
- Communicated effectively with team members to enhance patient care coordination.
- Maintained cleanliness and organization of resident areas to promote hygiene standards.
- Supported residents in mobility exercises, fostering independence and confidence.
- Participated in training sessions to improve skills and adapt to evolving care practices.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Home Health CNA
Caring Hands United, INC
Dublin, GA
08.2011 - 05.2018
- Provided direct patient care, ensuring comfort and safety during daily activities.
- Assisted with personal hygiene, mobility, and nutritional support for clients.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Documented patient progress and care plans accurately in electronic health records.
- Educated families on home care techniques to promote client independence.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Improved workflow efficiency by implementing streamlined documentation processes.
- Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Ensured timely medication administration for improved patient health outcomes.
- Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
- Reduced caregiver burden by providing respite care services that allowed family members time away from caregiving duties.
- Maintained accurate records of patients'' progress, appointments, and medications for efficient care coordination among healthcare providers.
- Increased patient safety by conducting regular safety assessments of the home environment and suggesting modifications when necessary.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Fostered a positive environment for patients and their families by offering emotional support and encouragement during challenging times.
Education
Associate of Science - Business Administration And Management
Everest University
Brandon, FL04-2013
High School Diploma -
East Laurens High School
East Dublin GA05-1993
Skills
HIPAA compliance
Confidentiality
Package pickup and delivery
Local routes
Documentation
Teamwork
Problem-solving
Attention to detail
Time management
Multitasking
Reliability
Active listening
Effective communication
Decision-making
Conflict resolution
Professionalism
Crisis management
Certification
Cna certifications
First Aid
Cpr certifications
CDA certification
Timeline
Medical Courier
US Pack Logistics
05.2025 - 11.2025
Rideshare Driver
Uber/Lyft
09.2024 - 05.2026
Behavioral Health Assistant
Choices Of Change
01.2023 - 05.2025
Non Emergency Transportation Driver
Safe Dependable Care
03.2022 - 09.2024
CNA/Pct
Addington Place
05.2018 - 03.2022
Home Health CNA
Caring Hands United, INC
08.2011 - 05.2018
Associate of Science - Business Administration And Management
Everest University
High School Diploma -
East Laurens High School