Sonja Lyons
Pinetops,NC
Summary
Professional with a strong background in customer service and conflict resolution. Expertise in training staff to improve service delivery and customer satisfaction. Committed to creating a positive atmosphere and driving operational success. Results-focused with a history of effective customer engagement.
Overview
20
20
years of professional experience
Work History
Sandwich Maker
SUBWAY®Restaurants
Tarboro, North Carolina
03.2024 - 09.2025
- Prepared fresh sandwiches according to customer specifications and company standards.
- Followed food safety guidelines to ensure high-quality sandwich production.
- Operated kitchen equipment safely and efficiently during food preparation.
- Provided exceptional customer service by taking orders and answering questions.
- Greeted customers in a friendly manner and answered questions about menu items.
- Maintained cleanliness of workstations and dining areas throughout shifts.
Cashier/Crew Member/Cook
Cookout Restaurant
Tarboro, North Carolina
10.2021 - 03.2024
- Processed customer transactions through cash register and point-of-sale system.
- Delivered friendly, efficient service to improve customer experience at restaurant.
- Resolved customer complaints professionally, enhancing customer satisfaction and loyalty in accordance with company policy.
- Trained new staff on cash handling procedures and customer service standards.
- Collaborated with team members to streamline restaurant operations during peak hours, ensuring timely service delivery.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing candy racks to create a welcoming environment.
Softlines Team Leader
Roses, Variety Wholesalers
Tarboro, North Carolina
03.2019 - 09.2020
- Coordinated merchandising strategies to enhance store presentation of softline products.
- Trained new staff on softlines procedures and customer service standards.
- Managed inventory levels and organized product displays for optimal customer engagement.
- Resolved customer complaints in a professional manner, escalating issues to management.
- Performed daily opening and closing duties such as cash handling, balancing registers and preparing bank deposits.
Sales Associate/ Retail keyholder/Manager
Shoe Show
Rocky Mount, North Carolina
01.2006 - 05.2013
- Provided exceptional customer service through welcoming interactions and personalized assistance, fostering customer loyalty.
- Guided customers in selecting footwear that met individual needs and preferences, enhancing overall shopping experience.
- Instructed new associates on company policies, procedures, and effective sales methods.
- Managed cashier functions, ensuring accurate payment processing and efficient transaction handling for a smooth checkout experience.
- Addressed customer complaints swiftly to maintain positive relationships.
- Upheld store cleanliness and optimized merchandise displays for better visibility.
- Restocked store shelves efficiently to ensure product availability for customers. to ensure adequate inventory at all times.
- Completed daily recovery tasks to keep the store organized and stocked. to ensure a tidy and efficient environment.
Education
High School Diploma -
South West Edgcombe Highschool
Pinetops, NC05-2006
Skills
- Customer service
- POS operations expertise
- Upselling techniques
- Retail assistance and support
- De-escalation techniques
- Conflict resolution
- Staff training
- Key holder experience
- Time management
- Multi-tasking proficiency
- Product knowledge training
- Assertive communication
- Relationship building skills
Timeline
Sandwich Maker
SUBWAY®Restaurants
03.2024 - 09.2025
Cashier/Crew Member/Cook
Cookout Restaurant
10.2021 - 03.2024
Softlines Team Leader
Roses, Variety Wholesalers
03.2019 - 09.2020
Sales Associate/ Retail keyholder/Manager
Shoe Show
01.2006 - 05.2013
High School Diploma -
South West Edgcombe Highschool