SONJA MATHAT BISSETT
VIRGINIA BCH,VA
Summary
Detail-oriented professional with strong customer service skills, committed to enhancing service efficiency and product quality in food handling environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Deli Associate
Walmart
Virginia Beach, Virginia
12.2025 - Current
- Prepared and sliced meats and cheeses for customer orders.
- Maintained cleanliness and organization of deli workspace and equipment.
- Assisted customers with product selection and answered questions.
- Operated deli scales and slicers to ensure precise measurements.
- Followed safety and sanitation guidelines in food handling procedures.
- Collaborated with team members to enhance service efficiency.
- Monitored product quality to ensure freshness for customers.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
Associate Manager
Cracker Barrel
Chesapeake, Virginia
04.2024 - 10.2025
- Coordinated daily workflow of team members to achieve organizational goals and ensure team productivity.
- Coordinated team schedules to maintain efficient operations during peak hours.
- Implemented effective communication among team members for smooth service delivery.
- Prioritized and delegated tasks for efficient completion within team environment.
- Assumed managerial duties during absence of supervisor.
- Managed daily inventory checks to ensure stock availability and organization.
- Managed inventory levels and adjusted based on sales trends to maintain optimal stock availability.
- Collaborated with kitchen staff to ensure timely meal preparation and presentation.
- Resolved customer inquiries and complaints with professionalism and care.
- Addressed customer complaints promptly, enhancing overall customer satisfaction and loyalty.
- Ensured compliance with company regulations, laws, and safety standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Server ,grill cook, shift leader
Cracker Barrell Old Country Store
Virginia Beach, Virginia
06.2012 - 03.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed orders accurately using point-of-sale system.
- Maintained cleanliness of dining area and ensured proper table settings.
- Collaborated with kitchen staff to coordinate timely food delivery.
- Handled cash transactions and ensured accurate cash register balance.
- Managed multiple tables while prioritizing guest needs effectively.
- Trained new servers on restaurant policies and service standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Ensured grill stations maintained cleanliness and safety standards throughout shifts.
- Prepared and seasoned meats for grilling according to menu specifications.
- Monitored cooking times to guarantee food quality and consistency.
- Assisted in training new staff on grill operations and safety procedures.
- Performed closing duties such as organizing leftovers into containers for refrigeration or disposal, cleaning grills, and emptying grease traps.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Complied with all safety standards while on the job.
- Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
Grill Cook. Server
Cracker Barrell Old Country Store
Tuscaloosa, Alabama
05.2006 - 06.2012
- Maintained cleanliness and organization of grill station.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Seasoned and marinated meats according to restaurant recipes.
- Assisted in training new grill cooks on proper techniques.
- Operated grilling equipment safely and efficiently during service hours.
- Made sure that all orders were filled in an accurate and timely manner.
- Followed proper sanitation procedures during food preparation and storage.
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Ensured all food was cooked to the correct temperature as per health code regulations.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Assisted in restocking kitchen supplies when necessary.
- Trained new employees on grill operations and safety protocols.
Education
GED -
Dublin High
Dublin, CA01-1985
Skills
- Food safety
- Safe food handling
- Proper food handling
- Sanitation practices
- Knife skills
- Customer service
- Customer engagement
- Product recommendations
- Product presentation
- Attention to detail
- Effective communication
- Equipment safety
- Reliability and punctuality
Certification
- SERV Safe Certification
Timeline
Deli Associate
Walmart
12.2025 - Current
Associate Manager
Cracker Barrel
04.2024 - 10.2025
Server ,grill cook, shift leader
Cracker Barrell Old Country Store
06.2012 - 03.2024
Grill Cook. Server
Cracker Barrell Old Country Store
05.2006 - 06.2012
GED -
Dublin High