SONJA M. LILLY
Griffith,IN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Follow-Up Case Management Specialist
Planned Parenthood Of Illinois
04.2022 - 10.2024
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Maintained accurate records and documentation, ensuring compliance with HIPPA and facilitating seamless audits.
- Facilitated timely transitions between care settings by coordinating with healthcare providers, families, and insurance companies.
- Developed strong relationships with other departments, expanding available resources for clients in need of additional support.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
Medical Assistant
Planned Parenthood Of Illinois
04.2018 - 03.2022
- Prepared lab specimens for diagnostic evaluation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Oriented and trained new staff on proper procedures and policies.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Special Needs Daycare Assistant
Tenderhearts Daycare
08.2015 - 12.2017
- Supported the physical and emotional well-being of children by providing nurturing care and addressing individual medical and emotional needs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Built constructive and open relationships with families with forthright yet friendly communication.
- I kept records of children's progress, routines, and interests.
- Facilitated group play activities that promoted social interaction, teamwork, and problem-solving skills among children.
Education
Registered Medical Assistant -
Kaplan College
Hammond, INSkills
- HIPAA compliance
- Specimen processing
- CLIA & OSHA compliance
- Excellent communication
- Quality control procedures
- Clinical documentation
- EMR management
- Proficient in EPIC
- Multitasking Abilities
- Adaptability and flexibility
Certification
- OSHA Certified
- Microsoft Office Specialist (MOS) Certification
- Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint (MOS) - Microsoft Corporation.
- Medical Terminology Certificate – Various accredited organizations or educational institutions.
Timeline
Clinical Follow-Up Case Management Specialist
Planned Parenthood Of Illinois
04.2022 - 10.2024
Medical Assistant
Planned Parenthood Of Illinois
04.2018 - 03.2022
Special Needs Daycare Assistant
Tenderhearts Daycare
08.2015 - 12.2017
Registered Medical Assistant -
Kaplan College
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