Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SONJA M. LILLY

Griffith,IN

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Clinical Follow-Up Case Management Specialist

Planned Parenthood Of Illinois
04.2022 - 10.2024
  • Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
  • Maintained accurate records and documentation, ensuring compliance with HIPPA and facilitating seamless audits.
  • Facilitated timely transitions between care settings by coordinating with healthcare providers, families, and insurance companies.
  • Developed strong relationships with other departments, expanding available resources for clients in need of additional support.
  • Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.

Medical Assistant

Planned Parenthood Of Illinois
04.2018 - 03.2022
  • Prepared lab specimens for diagnostic evaluation.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Oriented and trained new staff on proper procedures and policies.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.

Special Needs Daycare Assistant

Tenderhearts Daycare
08.2015 - 12.2017
  • Supported the physical and emotional well-being of children by providing nurturing care and addressing individual medical and emotional needs.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • I kept records of children's progress, routines, and interests.
  • Facilitated group play activities that promoted social interaction, teamwork, and problem-solving skills among children.

Education

Registered Medical Assistant -

Kaplan College
Hammond, IN

Skills

  • HIPAA compliance
  • Specimen processing
  • CLIA & OSHA compliance
  • Excellent communication
  • Quality control procedures
  • Clinical documentation
  • EMR management
  • Proficient in EPIC
  • Multitasking Abilities
  • Adaptability and flexibility

Certification

  • OSHA Certified
  • Microsoft Office Specialist (MOS) Certification
  • Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint (MOS) - Microsoft Corporation.
  • Medical Terminology Certificate – Various accredited organizations or educational institutions.

Timeline

Clinical Follow-Up Case Management Specialist

Planned Parenthood Of Illinois
04.2022 - 10.2024

Medical Assistant

Planned Parenthood Of Illinois
04.2018 - 03.2022

Special Needs Daycare Assistant

Tenderhearts Daycare
08.2015 - 12.2017

Registered Medical Assistant -

Kaplan College
SONJA M. LILLY