Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sonja Morrell

Montgomery,TX

Summary

Professional in office management and administration with 11 years of experience maximizing productivity,efficiency,and service quality in a variety of settings.

Overview

6
6
years of professional experience

Work History

Senior Resolution Coordinator

Walmart
10.2022 - Current
  • Improved customer satisfaction by addressing and resolving complaints in a timely and efficient manner.
  • Enhanced team productivity by implementing effective communication channels and providing regular feedback to staff members.
  • Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
  • Increased department efficiency through thorough documentation of case details, leading to well-informed decision making.

Office Administrator

Cedar Hill Storage
02.2018 - 10.2022
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Enhanced team collaboration with the establishment of clear communication channels and guidelines.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.

Telemarketin Representive

Mogul Marketing
01.2019 - 09.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.

Education

GED -

Sam Houston High School
Houston, TX

Skills

  • Customer Service
  • Problem Solving
  • Conflict Resolution
  • Active Listening
  • Cross-functional Collaboration
  • Adaptability

Accomplishments

Ability to improve AHT 2 minutes in 3 weeks

SME 3 weeks with Nesting

Peer QA

Quarterly Award for Highest Team QA

Ability to take control and de-escalate issues in a timely manner

Opportunity to shadow an ACE associate




Timeline

Senior Resolution Coordinator

Walmart
10.2022 - Current

Telemarketin Representive

Mogul Marketing
01.2019 - 09.2022

Office Administrator

Cedar Hill Storage
02.2018 - 10.2022

GED -

Sam Houston High School

Similar Profiles

CREATE PROFILE
Sonja Morrell