SONJA N BOWMAN-JONES
Wilmington,DE
Summary
Nursing Assistant with 10 years of experience providing health care to patients at home, hospitals, and nursing homes. Compassionate and caring, responding quickly to patient calls for assistance. Provide support in daily living, including dressing, eating, and toileting.
Overview
25
25
years of professional experience
Work History
Patient Care Technician Ll
Christianacare
09.2021 - 02.2025
- Notified senior staff of patient emergencies to optimize outcomes.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Provided emotional support for patients and families during difficult times.
- Communicated with patients regarding their treatment plan and provided emotional support when necessary.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided emotional support to patients and their families during difficult times.
- Provided emotional support to family members during times of crisis or bereavement.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Conducted patient education on health maintenance and disease prevention.
- Transported patients to treatment units, using wheelchair or stretcher.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Cleaned and sanitized patient rooms according to established protocols.
- Completed relevant insurance and other claim forms.
- Ordered office supplies, equipment, and other materials as needed.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Compiled daily reports from various departments within the hospital.
- Routed laboratory or diagnostic results to appropriate staff.
- Checked-in patients upon arrival at the facility, collected copays, verified insurance cards.
- Answered phone calls, providing courteous and informative responses to inquiries.
- Trained new unit clerks and volunteers, fostering a collaborative and knowledgeable team environment.
- Greeted patients, answered phone calls, and provided general information to visitors.
Certified Nursing Assistant
CADIA REHAB NURSING
WILMINGTON, DE
11.2018 - 03.2021
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Worked with patients to assure that they participated in exercises and therapeutic activities
- Observed condition of patients by examining, including checking of existing conditions, such as open wounds or detecting blood in urine
- Worked alongside dining room personnel to ensure that patients received the correct meals and that all residents were able to eat
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising
- Supported the social and emotional needs of patients by providing caring companionship
- Maintained confidentiality concerning treatment and personal information
- Disinfected patient rooms, bathrooms and examination areas to prevent disease spread
- Exercised patients with limited or no mobility, including individuals with partial or total paralysis
- Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments
Scheduling Coordinator
REGENCY NURSING/REHAB
WILMINGTON, DE
07.2016 - 11.2019
- Tracked activities in [Software] and ran regular reports to assess scheduling efficiency, conflicts, and notable incidents by date
- Prepared annual performance reviews for subordinate employees to motivate improvements
- Monitored activities daily and adjusted schedules to account for changing employee levels or operational needs
- Developed training curriculum to reflect employee feedback and technology changes
- Managed production planning and scheduling of material flow to meet production schedules and customer requirements
- Distributed weekly schedules to departments to keep everyone updated on new procedures, scheduling changes, and upcoming activities
- Developed and optimized work schedules to cover expected workloads
- Oversaw all aspects of office management, including HR functions, file management, and office inventory
- Trained new employees in clerical tasks and office policies to avoid misunderstandings and enhance productivity
- Scheduled front end to meet needs of business and keep team efficient
Certified Nursing Assistant
BRANDYWINE NURSING HOME
WILMINGTON, DE
03.2012 - 11.2017
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene
- Worked alongside dining room personnel to ensure that patients received the correct meals and that all residents were able to eat
- Worked with patients to assure that they participated in exercises and therapeutic activities
Manager
PAYLESS
WILMINGTON, DE
10.2005 - 02.2012
- Managed performance of team members by conducting performance appraisals and recommending promotions
- Supported back office procedures, including hiring and employment processes
- Prepared payroll and maintenance budgets for corporate management approval
- Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes
- Communicated policy updates to the department, answered questions and enforced compliance
- Analyzed productivity reports to manage overall performance
- Interviewed, hired, and trained all employees and scheduled work hours
Certified Nursing Assistant
Pocopson Home
West Chester, Pennsylvania
11.1999 - 02.2002
- Conducted patient education on health maintenance and disease prevention.
- Transported patients to treatment units, using wheelchair or stretcher.
- Collected specimens for testing purposes upon request from physicians or nurses.
Education
Certified Nursing Assistant - Nursing Education
Dawn Career Institute
WILMINGTON, DE06-2012
High School Diploma - BIOLOGY
KENNETT HIGH SCHOOL
KENNETT SQ, PASkills
- Infection control procedures
- Quality assurance
- Activity coordination
- Meal planning
- Patient relationship building
- Electronic charting
- Light housekeeping
- Patient evaluations
- Behavior redirection
- Medication administration
- Vital signs
- Patient observation
- Clinical documentation
- Bed preparation
- First aid and CPR
- Medical equipment operation
- Monitor vitals
- Client documentation
- Transport patients
- Patient hygiene management
- Emotional support
Timeline
Patient Care Technician Ll
Christianacare
09.2021 - 02.2025
Certified Nursing Assistant
CADIA REHAB NURSING
11.2018 - 03.2021
Scheduling Coordinator
REGENCY NURSING/REHAB
07.2016 - 11.2019
Certified Nursing Assistant
BRANDYWINE NURSING HOME
03.2012 - 11.2017
Manager
PAYLESS
10.2005 - 02.2012
Certified Nursing Assistant
Pocopson Home
11.1999 - 02.2002
Certified Nursing Assistant - Nursing Education
Dawn Career Institute
High School Diploma - BIOLOGY
KENNETT HIGH SCHOOL