Sonja Sommer
Austin,TX
Summary
Dynamic and adaptable professional with a strong background in technical troubleshooting at Pop A Lock of Central Tx. Proven ability to enhance customer satisfaction through effective problem resolution and excellent communication. Recognized for teamwork and attention to detail, consistently meeting tight deadlines while maintaining a positive attitude. Committed to continuous improvement and learning.
Overview
8
8
years of professional experience
Work History
Warehouse Temp
Varyable app
Austin, TX
12.2022 - Current
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Tech
Pop A Lock of Central Tx
Temple, TX
06.2019 - 09.2022
- Operated diagnostic equipment to troubleshoot and repair technical issues efficiently.
- Collaborated with team members to complete maintenance tasks on schedule, ensuring operational reliability.
- Assisted in training new technicians on safety protocols and equipment handling procedures.
- Conducted routine inspections to identify potential issues, improving overall system performance.
- Documented repair processes and service records accurately for compliance and future reference.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Worked with diverse types of weather and ground conditions.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Mod Team Associate
Juiceland, Oak Hill
Austin, TX
10.2017 - 05.2019
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Science - Biology
University of Wisconsin, Madison
Madison, WISkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Active listening
- Problem resolution
- Organization and time management
Timeline
Warehouse Temp
Varyable app
12.2022 - Current
Tech
Pop A Lock of Central Tx
06.2019 - 09.2022
Mod Team Associate
Juiceland, Oak Hill
10.2017 - 05.2019
Bachelor of Science - Biology
University of Wisconsin, Madison