Aniyah Stiles
Baton Rouge,LA
Summary
A hardworking and reliable leader focused on achieving end results. Lifelong learner motivated to continue growing as a professional. Ability to work both independently and collaboratively to accomplish business goals. A servant-leader committed to helping bring change to our communities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Academy Sports Outdoors
Baton Rouge, LA
11.2020 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Seasonal Warehouse Associate
Amazon
Hazelwood, MO
05.2020 - 08.2020
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
Seasonal Office Assistant
Haywood-Hoosman Realty
St Louis, MO
05.2019 - 08.2019
- Greeted visitors or callers to handle questions or direct them to appropriate staff.
- Organized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow.
- Collected payments, issued receipts, and updated accounts to reflect new balances.
- Maintained business records by updating customer information.
- Monitored calendars and scheduled appointments based on availability and established load limits.
Education
MBA - Management And Human Resources
Southern University And A & M College
Baton Rouge, LA07.2024
Bachelor of Science - Business management
Southern University
Baton Rouge, LA12.2022
Skills
- Servant-Leader
- Creative thinker
- Goal-oriented
- Friendly, positive attitude
- Passionate
- Customer service
- Conflict mediation
- Project management abilities
Certification
- Advanced Google Analytics
- Google Analytics for Beginners
- IBM Enterprise Data Science
- IBM Data Science Practitioner
- IBM Enterprise Design Thinking Practitioner
- IBM Data Science Methodologies
- IBM Big Data Foundations-Level 1
References
AVAILABLE UPON REQUEST
Timeline
Customer Service Representative
Academy Sports Outdoors
11.2020 - 04.2021
Seasonal Warehouse Associate
Amazon
05.2020 - 08.2020
Seasonal Office Assistant
Haywood-Hoosman Realty
05.2019 - 08.2019
MBA - Management And Human Resources
Southern University And A & M College
Bachelor of Science - Business management
Southern University