Sonja Thorn
Houston,TX
Summary
Dynamic debt collector with proven success at FMA Alliance in reducing overdue balances through effective debt recovery strategies and strong client relations. Skilled in skip tracing and adept at managing high-stress situations, I foster positive customer interactions that enhance loyalty and drive timely payments.
Overview
7
7
years of professional experience
Work History
Debt Collector
FMA Alliance
10.2024 - Current
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Customer Service Representative
Convergent Outsourcing
09.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Teleperformance USA
04.2018 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
N/A - Psychobiology
Prairie View A&M University
Prairie View, TXSkills
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
- Call center experience
- Stress tolerance
- Client relations
Timeline
Debt Collector
FMA Alliance
10.2024 - Current
Customer Service Representative
Convergent Outsourcing
09.2022 - 08.2024
Customer Service Representative
Teleperformance USA
04.2018 - 04.2021
N/A - Psychobiology
Prairie View A&M University
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