Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sonja Velkoski

Aurora,IL

Summary

As a new grad nurse I'm eager to start my nursing career, to provide an exceptional care and establish caring and compassionate relationship with patients and their families.


Overview

2
2
years of professional experience

Work History

Patient Care Technician

RML Specialty Hospital
Hinsdale, IL
01.2022 - Current
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Collected and transported specimens to prepare for lab testing.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Helped patients complete activities of daily living.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Cleaned, sanitized and moved hospital equipment.
  • Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
  • Responded to emergency situations to help with lifting and transporting patients.
  • Collected laboratory specimens, dropped off at laboratories and picked up test results.
  • Provided physical support to patients through diverse types of mobility assistance.

Customer Service Representative

West Suburban Currency Exchange
Oswego, IL
09.2019 - 09.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Communicated professionally with colleagues, freelancers and clients.

Assembly Line Worker

Sonova Group
Aurora, IL
05.2017 - 05.2018
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Followed outlined specifications to implement assembly plans.
  • Performed hand-finishing of final products after assembling component parts for items.
  • Buffed out minor scratches and imperfections to improve product quality.
  • Sampled and tested final products to check conformance with production tolerances.

Education

Associate of Science - Nursing

Waubonsee Community College
Sugar Grove, IL
05.2022

Skills

  • Linen Changing
  • Medical Equipment Transport
  • Sterilizing Equipment Use
  • Equipment Cleaning and Inspection
  • Patient Transport
  • Equipment Disinfection and Sterilization
  • Social Perceptiveness
  • Patient Lifting
  • Feeding Assistance
  • Acute and Rehabilitative Care
  • Foley Catheter Insertion and Removal
  • Taking Vital Signs

Languages

Macedonian
Native or Bilingual
Serbian
Full Professional
Bulgarian
Full Professional
Spanish
Limited Working
Croatian
Full Professional

Timeline

Patient Care Technician

RML Specialty Hospital
01.2022 - Current

Customer Service Representative

West Suburban Currency Exchange
09.2019 - 09.2020

Assembly Line Worker

Sonova Group
05.2017 - 05.2018

Associate of Science - Nursing

Waubonsee Community College

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Sonja Velkoski