SONJA D. ARMSTRONG, BSW
Sicklerville,NJ
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Refugee and Immigrant Case Manager
Inspiritus Lutheran Services
Savannah, Georgia
12.2022 - Current
- Assisted with completion of benefits regarding SSI and SSD
- Counseled clients on available resources within the community that could help meet their needs.
- Collaborated with other service providers to ensure continuity of care for clients.
- Educated clients about their rights under U.S law regarding employment opportunities, housing options, healthcare access.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
Sexual Assault Victim Advocate
Mary’s Place of the Coastal Empire
Savannah, Georgia
01.2020 - 11.2022
- Provided crisis intervention services to individuals experiencing acute mental health issues.
- Consulted with other professionals, agencies and universities to discuss therapies, treatments, counseling resources and techniques.
- Assisted in the coordination of community resources for survivors of sexual assault.
- Created a safe environment for survivors to express their feelings without fear or judgement.
Social Service Specialist
Glynn Co. Department of Children & Family Services
Brunswick , Georgia
02.2017 - 12.2019
- Conducted home visits to assess safety and well-being of children in foster homes.
- Responded to emergency situations involving children requiring immediate attention.
- Developed strategies for working effectively with clients from diverse backgrounds.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Acted as a liaison between families and government or community resources.
- Investigated each child's living environment to determine whether home was safe or presented risks.
Americorps Service Member
UGA Extension Chatham County
Savannah , GA
09.2014 - 12.2017
- Collected and analyzed data to determine community program needs.
- Conducted classes and lectures on nutrition, home management and farming techniques.
- Coordinated transportation arrangements for field trips or other offsite events sponsored by the 4-H club.
- Developed strategies to engage participants in meaningful learning experiences that would encourage their involvement in 4-H activities.
- Collaborated with social services and health care professionals to educate on budget planning, meal preparation and time management.
- Assisted with the organization of 4-H events, such as meetings and competition
Evening Reporting Center Case Manager
La Casa De Don Pedro
Newark, New Jersey
05.2009 - 07.2013
- Maintained accurate records of all interactions with detained juveniles and their families.
- Coordinated efforts with community organizations providing support services for former detainees upon release from custody.
- Provided transportation for youths being released from detention centers or transferred between facilities.
- Monitored the activities of juvenile detainees in both indoor and outdoor settings.
Education
Master of Science - Social Work
Walden University
Minneapolis, MN11-2025
Bachelor of Science - Social Work
Union Institute & University
Cincinnati, OH10-2016
Associate of Applied Science - Human & Social Services
Essex County College
Newark, NJ04-2008
Skills
- Vulnerable population awareness
- Multicultural competence
- Client assessment
- Working and strong knowledge of the Microsoft Office Suite
- Superior communication and interpersonal skills
- Maintain clear communication with stakeholders through reports and data collection
- Oversight with Medicaid and SSI, SSD benefits through intensive case management
- Strong problem solving and analytical thinking
Certification
- Child welfare certification
- Active member of NOVA (National Organization of Victim Advocates
- Solution Based Case Work
- Neighborhood Leadership Academy
- Member of National Association of Social Worker
Timeline
Refugee and Immigrant Case Manager
Inspiritus Lutheran Services
12.2022 - Current
Sexual Assault Victim Advocate
Mary’s Place of the Coastal Empire
01.2020 - 11.2022
Social Service Specialist
Glynn Co. Department of Children & Family Services
02.2017 - 12.2019
Americorps Service Member
UGA Extension Chatham County
09.2014 - 12.2017
Evening Reporting Center Case Manager
La Casa De Don Pedro
05.2009 - 07.2013
Master of Science - Social Work
Walden University
Bachelor of Science - Social Work
Union Institute & University
Associate of Applied Science - Human & Social Services
Essex County College
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