Summary
Overview
Work History
Education
Skills
Timeline
Generic

SONNY Ramos

Houston

Summary

Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills.

Overview

4
4
years of professional experience

Work History

FOH Team Member

Burger Bodega
09.2022 - Current
  • Prepared dining room by stocking napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Processed customer payments and balanced card drawers.
  • Promoted menu items effectively by staying current on specials and sharing personal recommendations when appropriate.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Developed rapport with regular customers by remembering their preferences and engaging them in friendly conversation.
  • Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.

FOH Team Member

Panera Bread
07.2022 - 11.2022
  • Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
  • Provided attentive service throughout customers'' visits, checking in regularly to address any concerns or needs they may have had.
  • Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
  • Cleaned and organized kitchen, dining and service areas.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.

Team Member

Burger King
05.2020 - 01.2021
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Facilitated successful project outcomes through meticulous organization of resources while maintaining open lines of communication among stakeholders.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma -

Sam Houston MSTC
Houston, TX
06.2021

Skills

  • Service prioritization
  • Greeting guests
  • Training and mentoring
  • Cooking
  • Dining area maintenance
  • Written and verbal communication
  • Friendly and Helpful
  • Issue and Complaint Resolution

Timeline

FOH Team Member

Burger Bodega
09.2022 - Current

FOH Team Member

Panera Bread
07.2022 - 11.2022

Team Member

Burger King
05.2020 - 01.2021

High School Diploma -

Sam Houston MSTC

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SONNY Ramos