Sonny Lira
Van Nuys,CA
Summary
Versatile and dynamic with a proven track record of enhancing customer loyalty at Sugarfina and streamlining operations at the Los Angeles Public Library. Exceptional communication and relationship building. Consistent sales targets through effective team building and customer engagement.
Overview
13
13
years of professional experience
Work History
Key Holder
Sugarfina
02.2023 - 05.2024
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Administrative Clerk
Los Angeles Public Library
03.2018 - 04.2021
- Created welcoming environment for patrons by greeting and assisting, as well as quickly responding to patrons inquiries and needs.
- Communicated with patrons via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Input data and processed system change to generate accurate reports.
Food Runner
Chili's Restaurant
09.2017 - 05.2020
- Greeted customers and provided outstanding customer service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Musical Director
Golden Performing Arts Center
06.2011 - 04.2020
- Mentored struggling students with individualized approach to enhance learning.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Planned and executed targeted lesson plans to instruct on music theory, music history, and performance etiquette.
- Incorporated creative activities into lessons to engage students and spark interest in music.
Education
Certificate of Technical Studies - Dance
Santa Monica College
Santa Monica, CA12-2025
Associate of Arts - Math & Science
Los Angeles Pierce College
Woodland Hills, CA06-2015
Skills
- Affable and Easy to work with
- Hardworking and self-assured
- Excellent communication skills
- Patient, with high confidence in problem solving
- POS Systems
- Relationship building
- Reliable and self-sufficient
Timeline
Key Holder
Sugarfina
02.2023 - 05.2024
Administrative Clerk
Los Angeles Public Library
03.2018 - 04.2021
Food Runner
Chili's Restaurant
09.2017 - 05.2020
Musical Director
Golden Performing Arts Center
06.2011 - 04.2020
Certificate of Technical Studies - Dance
Santa Monica College
Associate of Arts - Math & Science
Los Angeles Pierce College
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