Brendan Nelson
McDonald,PA
Summary
My story is one I hope you will find unique. I graduated from south fayette in 2018 and was not the best of students with no sense of direction. This negative experience, along with COVID really made me do a lot of self reflection. Luckily I was able to find a great retailer to work for in Pure Hockey. While at this retailer I found that my place in life is in sales. I have developed a very good skill set of selling products over the years. This experience had also forced me to build a work ethic, and resilient attitude in life. This last semester at CCAC I made the deans list as a student who barely graduated high school. A true testimony to my resiliency. If hired, I will provide an unmatched work ethic, an infectiously positive attitude with customers, and a want to learn as much as possible.
Overview
6
6
years of professional experience
Work History
Full Time Sales Associate/Key Holder
Pure Hockey
Canonsburg, PA
09.2018 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
Education
Associate of Applied Science - Business Management
Community College of Allegheny County
Pittsburgh, PA12-2025
Skills
- Ability to relate to customers
- Ability to identify customers needs to best assist in finding their perfect product
- Leadership skills developed by training many employees
- Hard work ethic
- Easy to manage
- Customer Needs Assessment
- Upselling
- Product Sales
- Order Processing
- Payment Processing
- Policy and Procedure Adherence
- Written and oral communication skills
- Listening Skills
- Meeting deadlines
- Reading comprehension skills
- Reliable and punctual
- Time Management
- Building rapport
Timeline
Full Time Sales Associate/Key Holder
Pure Hockey
09.2018 - Current
Associate of Applied Science - Business Management
Community College of Allegheny County
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