Angela M. Costantino
934 Sleepy Hollow Pl. Greenwood,IN
Summary
I have investigative research and legal experience along with over 25 years of successful customer service experience. I earned my degree in Paralegal Studies graduating Magna Cum Laude. My recognized strengths include excellent analytical problem-solving skills, strong attention to detail, highly organized and highly motivated. Proficient in using independent decision-making skills and sound judgment to resolve issues. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Key Holder/Sales Associate Specialist
Bath And Body Works, Limited Brands
Indianapolis, IN
11.2014 - Current
- Met existing customers to review current services and expand sales opportunities.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Built relationships with customers and community to promote long term business growth.
Landscaper
Executive Image, Inc.
Greenwood, IN
04.2007 - 11.2014
- Operated landscaping equipment with focus on safety and machine longevity.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Performed planting, watering, mulching, and edging of lawns.
Senior Legal Analyst
JPMorgan Chase
Indianapolis, IN
01.2003 - 11.2006
- Gathered confidential documents for a variety of subpoenas.
- Worked under a strict confidentiality agreement.
- Worked with U.S. Attorney's Office, D.E.A, F.B.I., and Department of Homeland Security following strict protocols for each department.
- Redacted all appropriate information from documents.
- Worked under strict deadlines and productivity quotas.
Senior Research Specialist
JPMorgan Chase
Indianapolis, IN
06.1996 - 01.2003
- Researched outages and errors for all departments of Chase Bank.
- Utilized my analytical thinking to resolve difficult cases.
- Responsible for training research trainers.
- Worked high dollar cases.
- Was chosen to be part of RALA (Research and Adjustments Loss Avoidance) Team, which was to resolve the most difficult cases that had been changed off to the bank for a significant loss. Our team was able to recover over 20 million dollars in less than six months.
- Worked with both internal and external customers on a daily basis.
- Worked under strict deadlines and high-volume quotas.
- Kept impeccable details on case notes for all files.
Education
Associate of Applied Science - Paralegal Studies
Ivy Tech Community College of Indiana
Indianapolis, IN05.2017
High School Diploma -
Greenwood Community High School
Greenwood, IN1989
Skills
- Articulate and persuasive, writes with strength, clarity and style
- Easily relate to people from diverse backgrounds with tact and diplomacy
- Ability to meet deadlines in a fast-paced environment
- Ability to maneuver well in high pressure situations
- Proficient using Microsoft Office including Excel and Word
- Consistently exhibits a strong work ethic, which helps me learn quickly and exceed expectations
- Works well independently and in a team setting
- Ability to train, motivate, and supervise employees
- Strong ability to de-escalate difficult situations
Timeline
Key Holder/Sales Associate Specialist
Bath And Body Works, Limited Brands
11.2014 - Current
Landscaper
Executive Image, Inc.
04.2007 - 11.2014
Senior Legal Analyst
JPMorgan Chase
01.2003 - 11.2006
Senior Research Specialist
JPMorgan Chase
06.1996 - 01.2003
Associate of Applied Science - Paralegal Studies
Ivy Tech Community College of Indiana
High School Diploma -
Greenwood Community High School
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