Sonny Maldonado
New York City
Summary
Motivated and compassionate individual with strong communication, organization, and customer service skills. Experienced in working both independently and as part of a team in fast-paced environments. Proven ability to manage groups, support learning activities, and communicate effectively with kids, families, and guests. Known for reliability, a strong work ethic, and a positive attitude while managing multiple responsibilities. Dedicated and adaptable, with hospitality experience and a commitment to providing high-quality service and contributing to team success.
Overview
5
5
years of professional experience
Work History
Cashier/Exporter/Grocery Clerk
Shoprite
Staten Island
03.2024 - Current
- Ensure fast, accurate, and friendly customer service while processing transactions at the register.
- Assist customers with inquiries about products, pricing, and store policies.
- Monitor customer flow at the checkout and call for assistance when needed to minimize wait times.
- Track shipments and provide updates to clients on delivery timelines and order status.
- Inspect goods before dispatch to ensure they meet quality and quantity requirements.
- Handle any logistical issues that arise, such as delays or shortages, by finding immediate solutions to keep store operations smooth.
- Provide friendly and efficient customer service, assisting shoppers with locating items and answering questions.
- Additionally, stocking shelves, organized displays, and ensured products are properly labeled and rotated.
- Processed returns and exchanges according to store policy.
Babysitter
Family/Friends/Church association
Staten Island
06.2021 - Current
- Provided reliable childcare for children ranging of the ages (birth-15 years) within family, community, and church settings.
- Assisted with homework and supported learning through reading and educational activities.
- Organized engaging activities such as games, arts & crafts, and outdoor play.
- Managed bedtime routines, including bathing, reading, and settling children to sleep.
- Regularly communicating with parents regarding a child's behavior, progress and needs.
- Handled multiple children at once while maintaining patience and strong attention to safety.
- Responded calmly and effectively to conflicts, injuries, or unexpected situations.
- Built trust with families through punctuality, responsibility, and consistent care.
- Exercised basic first aid knowledge by responding to minor injuries (cuts, bruises, and scrapes) while children were at play, ensuring children's safety and providing appropriate care until further help was available.
Cleaning Team Leader
NYCHA
07.2023 - 09.2023
- Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
- Maintained required records of work hours, budgets and payrolls.
- Established and enforced safety protocols and guidelines for staff.
- Collaborated with management to develop long-term strategies for the housekeeping and janitorial department.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Improved team efficiency by implementing streamlined cleaning processes and schedules.
- Worked with kids in the community help build a garden and lead community circle activities.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing team's reputation for excellence.
- Supervised daily cleaning operations for residential buildings and common areas.
- Trained and mentored team members on cleaning protocols and safety procedures.
- Worked closely with management to develop strategies for improving efficiency within the cleaning department.
Maintenance Crew Member
Roller Jam USA
07.2022 - 09.2022
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Positively engaged with customers and maintained professional appearance as company representative.
- Maintained optimal equipment performance with regular inspections, adjustments, and replacements as needed.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Performed preventive maintenance and repairs on various types of equipment.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Education
High School Diploma -
Csi High School For International Studies
Skills
- Leadership
- Team leader
- Child Engagement
- Time Management
- Organization
- Patience and Empathy
- Clear Communication
- Desktop Computers
- Repair and Maintenance
- Physical Strength and Stamina
- Professionalism and courtesy
- Money handling
- Customer assistance
- Cleaning protocols
- Attention to detail
Team Sports
Experienced basketball player with strong teamwork, communication, and strategic thinking skills. Demonstrated ability to perform in fast-paced environments, coordinate plays, and adapt tactics quickly during competition. Skilled in both offensive and defensive play, consistently contributing to overall team success. Served as team captain, recognized for leadership, accountability, and commitment to continuous improvement. Over 8 years of experience with the same team, showing strong loyalty, growth, and perseverance while overcoming challenges and steadily elevating performance.
Timeline
Cashier/Exporter/Grocery Clerk
Shoprite
03.2024 - Current
Cleaning Team Leader
NYCHA
07.2023 - 09.2023
Maintenance Crew Member
Roller Jam USA
07.2022 - 09.2022
Babysitter
Family/Friends/Church association
06.2021 - Current
High School Diploma -
Csi High School For International Studies