Sonny Martinez
Chandler,AZ
Summary
Versatile Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Dedicated to streamlining operations to decrease costs and promote organizational efficiency. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
29
29
years of professional experience
Work History
AVP Financial Centre Manager
Bank of America
06.2025 - Current
- Identified an opportunity to create a strategic, stable, and effective plan for temporary closed Financial Centers in the Phoenix area. Activities such as ATM servicing and Safe Box entry schedules in which I partnered with FCM's and Market Leaders, gathering and issuing access credentials for deploying associates, created a schedule capable for associates to sustain ethical and operational excellence.
- Over the course of my career with Bank of America, I have promoted over 20+ associates from a Customer Service Representative, Relationship Banker and associates from a Relationship Manager to Leader FCAM/FCM and several associate promoted to the Advisor Development Program-Merrill Lynch.
- Managed E2E daily tasks in single leader financial centers in which I trained and influenced multiple associates in operational tasks in fast paced financial centers with critical staffing gaps.
- Currently I have led my team to a 98% customer experience score Y2D in which I lead in the Phoenix Market.
Market Finanical Center Manager
Bank of America
11.2024 - 06.2025
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed daily operations at busy financial centers.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
- Develop and execute market strategies to drive business growth and increase profitability.
- Managed work and performance of more than 50 employees.
Vice President Merchant Consultant
Bank Of America
07.2018 - 11.2024
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Built professional sales presentations to promote services to groups of potential customers.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prepared pricing agreements and contracts to close sales.
Financial Center Manager
Bank Of America
08.2014 - 07.2018
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Built and lead high-performance team focused on achieving sales and service goals.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Implemented policies to improve efficiency and team performance.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
Store Manager
Best Buy
01.2010 - 08.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Retail Training Manager
T-Mobile
01.2009 - 01.2010
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Coordinated technical training and personal development classes for staff members.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Conducted training courses and prepared videos for long-term use.
Store Director
Circut City
01.2007 - 01.2009
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Sales Manager
Best Buy
01.2004 - 01.2007
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
General Manager
Ultimate Electronics
01.1997 - 01.2003
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Education
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Hunter High School
West Valley City, UT06.1997
Skills
- Client Retention
- Develop Accounts
- Team Leadership & Development
- Process Improvement Initiatives
- Business Partnerships
- Professional Development
- Product Management
- Revenue Growth
- Operational Processes
- Special Events
- Organizational Systems
Timeline
AVP Financial Centre Manager
Bank of America
06.2025 - Current
Market Finanical Center Manager
Bank of America
11.2024 - 06.2025
Vice President Merchant Consultant
Bank Of America
07.2018 - 11.2024
Financial Center Manager
Bank Of America
08.2014 - 07.2018
Store Manager
Best Buy
01.2010 - 08.2014
Retail Training Manager
T-Mobile
01.2009 - 01.2010
Store Director
Circut City
01.2007 - 01.2009
Sales Manager
Best Buy
01.2004 - 01.2007
General Manager
Ultimate Electronics
01.1997 - 01.2003
High School Diploma -
Hunter High School
Salt Lake Community College