SONNY NGUYEN
San Jose,CA
Summary
Detail-oriented, inquisitive and adaptable technologist who thrives in learning new skills and developing innovative solutions that ensure efficiency and productivity. A highly experienced customer service specialist, I look forward to leveraging my multidisciplinary experience in problem-solving, multi-tasking and collaborating to achieve enterprise strategic goals.
Overview
9
9
years of professional experience
Work History
STEM Tutor
Singapore STEM
San Jose, CA
09.2023 - Current
- Developed and implemented creative STEM lesson plans to engage students in active learning while maintaining an opened cultural awareness.
- Conducted regular assessments of student performance and provided feedback for improvement and personal empowerment.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Maintained accurate records of student attendance, grades, and assessment results.
- Provided individualized instruction to meet the needs of diverse learners from immigrant and other disadvantaged backgrounds.
- Evaluated student progress through tests, quizzes, projects, assignments, and presentations.
- Created a safe learning environment by implementing rules and procedures designed to ensure safety while encouraging collaboration among students, teachers, administrators and parents.
- Encouraged open communication between students and teachers by facilitating class discussions or one-on-one meetings.
Agriculture Assistant
California Department of Food And Agriculture
San Jose, CA
10.2021 - 08.2023
- Conducted independent surveys of invasive Asian Citrus Psyllid (ACP) in new geographical regions and successfully implemented monitoring and detection strategies to contain and eradicate ACP vectors and its associated citrus disease, Huanglongbing (HLB).
- Inspected residential and business facilities to ensure compliance with the federal and state laws required to be followed in agricultural process, frequently liaising as CDFA translator in implementing the department's outreach to Vietnamese-American citrus farmers and homeowners.
- Participated in the various CDFA University online training programs to enhance sound knowledge of the various Food and Agriculture Code.
- Managed all records of inspection work carried on the field with respects to pesticide use enforcement program, pest management and commodity regulation
- Utilized digital tools to enhance implementation of delimitation and detection of invasive insects, mapping surveys and tomographic patterns of citrus disease vectors, with proficiency in using Microsoft Office and in Internet research.
Satellite Communications Operator
Maximus Federal
Reston, VA
07.2020 - 06.2021
- Managed array of voice, messaging and data communications for the National Atmospheric and Oceanic Administration (NOAA) constellation of satellite programs with diverse priorities and classifications, including configuration and monitoring of ground-based antenna and IT/network systems during normal mission operations to private and public U.S. entities and foreign partners.
- Monitored, analyzed and verified completion of real-time data and mission critical events while remaining cognizance of station equipment status via scheduled maintenance, resolving all ticket requests quickly in a 12-hours shift, 24/7 operations center.
- Prepared daily activity log entries to analyze, document and store data of operational broadcasts, outages and other systems anomalies via dedicated workstations using Office 365, infrastructure management tools and network applications per protocols and SLA, OLA and UC policies.
- Performed all required systems administration on mission related equipment and supported various operations status, engineering review, and problem boards, taking the initiative to identify areas of concern, issues, inefficiencies, and other non-value-added activities.
IT Technical Support Specialist
Invincea, Inc.
Falls Church, VA
03.2018 - 05.2020
- Handled Identity and Access Management, provisioning, supporting, and disabling user accounts using Active Directory, Multifactor validation, remote and encryption services.
- Supported end-users with application, computer, desk phone, printer and basic network related issues following established policies, processes and procedures.
- Worked cohesively with fellow team members, management, escalation points, and vendors to ensure the right solutions are implemented and sustained
- Analyzed intricate server issues and supported large enterprise and business-critical applications (MS Office 365 suite, AWS, Tableau).
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
Graduate Research Assistant
Georgetown University
Washington, DC
08.2014 - 02.2018
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Streamlined complex genomics sequencing in situ before converted raw data into digital formats for efficient data collection, analysis, dissemination and storage.
- Isolated novel allele polymorphisms in order to gain actionable insights that PI and management can use to make strategic decisions and operations.
Education
CBEST -
Santa Clara Unified School District
San Jose01-2024
Master of Science - Bioinformatics
Georgetown University
Washington, DCBachelor of Science - Molecular Biology
University of South Carolina - Columbia
Columbia, SCAssociate of Science - Cybersecurity And Information Assurance
City College of San Francisco
San Francisco, CA12-2024
Skills
- Multitasking in busy 24/7 environment
- Active listening, effective communication
- Creative with data entry, storage and analysis, finding patterns from different sources
- Enjoy working with people of diverse backgrounds
- Adaptable, technologically savvy with experience in networking, cloud and office platforms such as MS 365 and Google G-suite and Workspace applications
Timeline
STEM Tutor
Singapore STEM
09.2023 - Current
Agriculture Assistant
California Department of Food And Agriculture
10.2021 - 08.2023
Satellite Communications Operator
Maximus Federal
07.2020 - 06.2021
IT Technical Support Specialist
Invincea, Inc.
03.2018 - 05.2020
Graduate Research Assistant
Georgetown University
08.2014 - 02.2018
CBEST -
Santa Clara Unified School District
Master of Science - Bioinformatics
Georgetown University
Bachelor of Science - Molecular Biology
University of South Carolina - Columbia
Associate of Science - Cybersecurity And Information Assurance
City College of San Francisco
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