Sonny Underwood
Colorado Springs,CO
Summary
Driven and adaptable professional with a proven track record at Discount Tire, adept in troubleshooting and client relationship management. Excelled in diagnosing vehicle issues and enhancing customer satisfaction through exceptional service and teamwork. Demonstrated flexibility and a results-driven approach, significantly improving service efficiency and client education without compromising quality.
Overview
3
3
years of professional experience
Work History
Service Technician
Discount Tire
Colorado Springs, CO
03.2024 - Current
- Diagnosed problems and determined solutions for various customer issues.
- Collaborated with team members to complete projects efficiently and effectively.
- Inspected tires for defects and wear, measured tread depth and determined need for replacement.
- Provided advice to customers regarding proper maintenance of their vehicle's tires.
- Maintained cleanliness of work area at all times, including disposing of used parts properly in accordance with safety regulations.
- Balanced and mounted new tires for customers, providing detailed breakdowns of services performed.
Restaurant Busser
Texas Roadhouse
Colorado Springs, Colorado
07.2022 - 12.2024
- Ensured that all areas were properly sanitized at the end of each shift.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Provided assistance to other employees when needed during peak business hours.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
Education
High School Diploma -
The Classical Academy High School
Colorado Springs, CO05-2024
Skills
- Time tracking
- Troubleshooting skills
- Professional and courteous
- Flexible and adaptable
- Client relationship management
- Problem and issue resolution
- Client education
- Excellent teamwork
Languages
Russian
Full Professional
Timeline
Service Technician
Discount Tire
03.2024 - Current
Restaurant Busser
Texas Roadhouse
07.2022 - 12.2024
High School Diploma -
The Classical Academy High School
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