Sonny Ventress
Lakeland,FL
Summary
My strongest aspect of my work career is my customer service skills, recognizing that the guest is the main priority allows me to create a welcoming environment that leaves the customer satisfied. I've taken the work ethics from both Publix and Target, and gathered the best from them. Being a cashier and a catering assistant has allowed me to really practice and perfect my service skills with the guests, allowing me to build a friendly bond between each and every customer. Target has taught me immense time management as well as being able to perform under pressure. So with the job experience I've gained, I am able to keep composed and get work done no matter how stressful whilst still keeping the customer at the priority point.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fulfillment Team Member
Target
08.2024 - Current
- Receiving guest orders and going around the store in order to fulfill the customers gratification.
- Working on ship from store which includes prepping and packing orders from the back of the store and sorting them to the right pallets and distributors.
- Collaborated with team members to optimize picking processes and minimize order fulfillment time.
Catering Assistant
Publix
09.2023 - 05.2024
- Helping the customer with ordering their ideal food and beverages to go with the events they’re hosting or attending.
- Assisting designing cakes or pastries most commonly for birthdays or weddings.
- Coordinated with kitchen staff to streamline service delivery during high-volume catering functions.
- Communicated effectively with clients to understand specific catering needs and preferences.
Cashier
Publix
12.2022 - 05.2024
- To demonstrate a welcoming environment while assisting the customer with their purchase.
- Customer service is key and to provide the guest a reason to come back.
- Resolved customer issues promptly, enhancing overall shopping experience.
- Trained new cashiers on register operations and customer service protocols.
Education
High School Diploma -
Celebration High School
Celebration, FLAssociate of Arts - Buisness
Valencia College
Orlando, FL04-2027
Skills
- Picking and packing
- Time management
- Stock replenishment
- Shipping and receiving
- Order picking
- Customer service
- Teamwork and collaboration
- Goal setting and prioritization
Certification
- Powerpoint
- Word
- Residential Property Management
Languages
English
Full Professional
Timeline
Fulfillment Team Member
Target
08.2024 - Current
Catering Assistant
Publix
09.2023 - 05.2024
Cashier
Publix
12.2022 - 05.2024
High School Diploma -
Celebration High School
Associate of Arts - Buisness
Valencia College