Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sonsere (Sunny) Sweetland

Sonsere (Sunny) Sweetland

Murrieta,CA

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

19
19
years of professional experience

Work History

Stay at Home Mom

N/a
06.2020 - Current

Secretary/receptionist

Quality Diamonds Of San Diego
12.2017 - 06.2020
  • Examine/inspect diamonds, gold, watches and other fine jewelry.
  • Photographed products
  • Listed products for sale on multiple platforms
  • Scheduled shipping for product sales
  • Provided administrative support to ensure efficient operation of the office.
  • Prepared communications, such as emails, invoices, reports, and other correspondence.
  • Answered phone calls, scheduled jobs and greeted visitors.
  • Carried out administrative duties such as filing, typing, copying, etc.
  • Supported the team by performing tasks related to organization and strong communication.
  • Provided information by answering questions and requests in person, online and by phone.
  • Maintained supplies inventory by checking stock to determine inventory level and anticipating needed office supplies.
  • Maintained product inventory by checking stock to determine inventory level.
  • Managed and performed bookkeeping for multiple accounts.
  • Created and maintained filing systems, both electronic and physical.
  • Offered excellent customer service.

Poker Supervisor

Village Club Cardroom/Seven Mile Casino
Chula Vista, CA
05.2015 - 04.2018
  • Provided friendly, fast, and helpful customer service to all guests.
  • Performed accurate chip and cash transactions.
  • Observed or received wagers from guest and take or pay the appropriate game outcomes.
  • Maintained game security and protect company assets at all times.
  • Assisted guests in understanding the rules and ensure adherence to established policies and procedures.
  • Collect Rake and Promotional Funds
  • Chip Runner
  • Supervised in gaming tournaments.
  • Notified Leadership immediately of any irregularities or any guest requests.
  • Provided guests with information on how to play the game if requested.
  • Adhered to regulatory, department and company policies.
  • Performed all job duties in a safe and responsible manner.
  • Responsible for providing guidance and daily supervision to staff in the department. Supported and administered operational goals and monitored achievements of performance and profit objectives.
  • Adhered to scheduling and coordinated with manager any scheduling concerns, with attention to guest satisfaction.
  • Enthusiastically supported, actively promoted, and demonstrated superior customer service in accordance with department and company standards and programs. Ensured customer service standards are followed by all team members and addressed issues as they arose.
  • Managed work procedures and expedited workflow.
  • Provided coaching and counseling to team members.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Oversaw area games to maintain security and compliance.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Performed paperwork required for monetary transactions.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
  • Monitored patrons for signs of compulsive gambling.
  • Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
  • Contacted security department to discuss potential or confirmed illegal activities and cheating.
  • Established and maintained banks and table bet limits for each supervised game.
  • Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
  • Enforced safety rules and removed safety hazards while monitoring gaming floors.
  • Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
  • Orchestrated staffing to support adequate disposition of dealers at monitored tables.
  • Supervised distribution of complimentary meals, rooms and other discounted bonuses.
  • Minimized losses by setting and enforcing bank levels and table limits by game type.
  • Answered patron queries about machine functions, table parameters and other gambling floor items.
  • Advised security guards to accompany patrons with large payouts to vehicles.

Security Dispatcher

Pechanga Tribal Rangers
05.2004 - 07.2005
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Prepared detailed incident reports to facilitate appropriate follow-up.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
  • Received emergency and non-emergency calls to dispatch security service and medical assistance.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Assisted callers in emergency situations with appropriate information and support.

Education

Diploma -

Gordon Keifer High School
Lake Elsinore, CA
06.1999

Skills

  • Case Management
  • Crisis Intervention
  • Relationship Issues Management
  • Client Coping Mechanisms

Timeline

Stay at Home Mom

N/a
06.2020 - Current

Secretary/receptionist

Quality Diamonds Of San Diego
12.2017 - 06.2020

Poker Supervisor

Village Club Cardroom/Seven Mile Casino
05.2015 - 04.2018

Security Dispatcher

Pechanga Tribal Rangers
05.2004 - 07.2005

Diploma -

Gordon Keifer High School

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Sonsere (Sunny) Sweetland