Sony Mendoza
Hidalgo,TX
Summary
Adept at transactions and cash handling, my tenure at Luby's honed my customer service skills, ensuring efficient, accurate financial management and exemplary client relations. My background in security and emergency readiness, coupled with leadership abilities, showcases a versatile skill set tailored for dynamic environments. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Luby's
Edinburg, TX
05.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Server
The Wings Stadium
Edinburg, TX
01.2024 - 02.2024
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
Trainer
TEXAS HCS INC
McAllen, TX
08.2022 - 08.2023
- Developed individualized treatment plans for each client that included goals and objectives.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
Cashier/Customer Service
Little Caesars
McAllen, TX
06.2022 - 08.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Performed other duties as assigned by management.
Server/Hostess
Buffalo Wings & Rings
Hidalgo, TX
02.2022 - 07.2022
- Greeted guests and provided menus.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
Cashier
Burlington Stores
McAllen, TX
08.2021 - 02.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Security Guard
2zero5protection
Mission, TX
08.2020 - 04.2021
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
Cashier
Walmart
The Woodlands, TX
01.2019 - 05.2019
- Greeted customers promptly and responded to questions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained new team members in cash register operation, stock procedures, and customer services.
Provider
Con Mi Gente
Edinburg, TX
01.2019 - 02.2019
- Assisted elderly patients with daily activities, such as bathing, dressing, and grooming.
- Provided meal preparation and assistance to ensure that dietary needs were met.
- Transported clients to medical appointments or other destinations as needed.
Cashier
J. C. Penney
McAllen, TX
11.2018 - 12.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Bagged groceries for customers quickly and accurately.
- Operated cash register and handled customer payments accurately.
Tire Technician
Discount Tire
The Woodlands, TX
09.2018 - 10.2018
- Inspected tires for defects and wear, measured tread depth and determined need for replacement.
- Replaced worn tires with new ones of the same size and type.
- Rotated tires and reset tire pressure monitoring systems.
- Performed daily vehicle inspections prior to driving or providing service for customers.
Cashier
Dairy Queen
McAllen, TX
06.2017 - 12.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted daily inspections of the clean room for potential contamination sources.
- Take orders for food and beverages from guests promptly and accurately.
Education
Certificate - Fire Science
South Texas College
12.2023
High school diploma or GED -
Valley View High School
Pharr, TX05.2018
Skills
- Transactions and Cash Handling
- Premises patrol
- Stationary surveillance
- Electronic surveillance
- Typing 32 words per minute
- Conflict management
- Leadership
- Patient care
- Emergency Medical Readiness Training
- First Aid
- CPR
- Excel / Microsoft Word
- Community Care Relations
Certification
- CPR, Driver's License, 10/01/22, 07/01/30
- OSHA 30, 06/01/22, Present
- EMR, 02/01/24, 02/01/26
- Food Handler Certification, 04/01/22, 04/01/24
- Non-CDL Class C
Languages
- Spanish, Fluent
- English, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Affiliations
- Volunteer Fire Fighter for the City of Penitas, Texas and Pharr,Texas.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Cashier/Customer Service
Luby's
05.2024 - Current
Server
The Wings Stadium
01.2024 - 02.2024
Trainer
TEXAS HCS INC
08.2022 - 08.2023
Cashier/Customer Service
Little Caesars
06.2022 - 08.2022
Server/Hostess
Buffalo Wings & Rings
02.2022 - 07.2022
Cashier
Burlington Stores
08.2021 - 02.2022
Security Guard
2zero5protection
08.2020 - 04.2021
Cashier
Walmart
01.2019 - 05.2019
Provider
Con Mi Gente
01.2019 - 02.2019
Cashier
J. C. Penney
11.2018 - 12.2018
Tire Technician
Discount Tire
09.2018 - 10.2018
Cashier
Dairy Queen
06.2017 - 12.2017
Certificate - Fire Science
South Texas College
High school diploma or GED -
Valley View High School
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