Sony Phean
Garland
Summary
Results-driven claims adjuster with extensive experience in claims processing, customer service, and regulatory compliance. Demonstrates expertise in analyzing complex situations, improving operational efficiency, and effectively communicating with diverse teams. Committed to delivering exceptional service while upholding industry standards.
Overview
12
12
years of professional experience
Work History
INDEPENDENT CLAIMS ADJUSTER
Pilot Catastrophe Services
09.2020 - Current
- Completed liability investigations by interviewing involved parties and reviewing police reports and photos
- Coordinated repair services for damaged vehicles and assisted with rental reimbursements
- Diligently interviewed claimants, witnesses, and other related parties to fill in the details and make an accurate determination about the validity of each claim
- Developed innovative solutions to enhance claims processing efficiency, contributing to improved team performance.
AUTO CLAIMS ASSOCIATE
State Farm Auto
12.2018 - 01.2019
- Maintained up-to-date knowledge on relevant laws, regulations, policies, and procedures associated with insurance claims processing
- Investigated claimant histories to identify prior losses and verify coverage, ensuring thorough evaluations.
- Demonstrated superior organizational abilities by managing multiple tasks simultaneously while meeting tight deadlines
- Implemented innovative techniques that improved efficiency across all stages of the claims process.
HEALTHCARE SPECIALIST (68W)
U.S Army
02.2013 - 02.2016
- Applied knowledge of anatomy, physiology, pathology, pharmacology, medical terminology, and infection control practices when providing patient care
- Conducted physical exams, collected samples, performed laboratory tests, and interpreted results
- Performed administrative tasks such as maintaining patient records and scheduling appointments
- Provided medical care to patients in a clinical setting, including assessing vital signs and administering medications.
Education
ASSOCIATE IN ARTS -
University of Phoenix
El Paso, TEXAS05.2014
Skills
- Claims Processing & Analysis
- Customer Relations
- Organizational Skills
- Team Collaboration
- Time Management
- Problem Solving
- Prioritization
- Adaptability
Timeline
INDEPENDENT CLAIMS ADJUSTER
Pilot Catastrophe Services
09.2020 - Current
AUTO CLAIMS ASSOCIATE
State Farm Auto
12.2018 - 01.2019
HEALTHCARE SPECIALIST (68W)
U.S Army
02.2013 - 02.2016
ASSOCIATE IN ARTS -
University of Phoenix
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