Sonya Anderson
Collinsville ,IL
Summary
With a proven track record at BJC Hospital, I excel in maintaining patient confidentiality and pharmacist support, demonstrating top-notch problem-solving abilities and reliability. My expertise in drug utilization and inventory management has significantly enhanced pharmacy efficiency and patient care, making me a valuable asset to any healthcare team.
Overview
24
24
years of professional experience
Work History
Inpatient Pharmacy Technician
BJC Hospital
10.2023 - Current
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
- Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
- Maintained a clean and organized work environment to optimize workflow and ensure compliance with safety regulations.
- Trained new pharmacy technicians in proper procedures, policies, and best practices to enhance their job performance and ensure consistency across the team.
- Utilized state-of-the-art computer systems and pharmacy software to optimize the prescription filling process, ensuring accuracy and efficiency.
- Expedited wait times for patients by effectively multitasking among various responsibilities such as handling phone inquiries or greeting walk-in customers without compromising accuracy or quality of service.
- Supported pharmacy operations by preparing medication labels, packaging medications, and assembling daily dosage packs for patients.
- Reduced medication errors by carefully verifying prescription details, checking for drug interactions, and consulting with pharmacists as needed.
- Continuously updated professional knowledge by participating in relevant training courses, workshops, or seminars to remain current on industry trends and best practices.
- Facilitated smooth transitions between shifts by properly documenting completed tasks and updating colleagues on any pending issues during shift handovers.
- Promoted customer loyalty by addressing concerns promptly and offering knowledgeable advice on over-the-counter products when appropriate.
- Streamlined daily workflow processes through effective communication with pharmacists and other staff members to ensure accurate prescription fulfillment.
- Increased overall efficiency of the pharmacy by assisting with administrative tasks such as filing insurance claims, scheduling appointments, or processing payments as needed.
- Enhanced pharmacy efficiency by accurately entering prescription information into the system and maintaining up-to-date patient records.
- Conducted regular inspections of pharmacy equipment, promptly reporting any malfunctions or issues to management to minimize downtime.
- Improved patient satisfaction by providing exceptional customer service and efficiently filling prescriptions.
- Assisted pharmacists with compounding medications, adhering to strict guidelines for proper preparation and dosage measurement.
- Monitored medication storage conditions, maintaining optimal temperature ranges to preserve drug integrity and ensure patient safety.
- Collaborated with healthcare team members to provide optimal patient care by sharing valuable information on medication usage and side effects.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Developed and implemented improvements to pharmacy organization system.
Operations Manager
Walgreens
05.2019 - 10.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Retail Pharmacy Technician
Walgreens
10.2000 - 10.2023
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
- Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
- Maintained a clean and organized work environment to optimize workflow and ensure compliance with safety regulations.
- Trained new pharmacy technicians in proper procedures, policies, and best practices to enhance their job performance and ensure consistency across the team.
- Utilized state-of-the-art computer systems and pharmacy software to optimize the prescription filling process, ensuring accuracy and efficiency.
- Expedited wait times for patients by effectively multitasking among various responsibilities such as handling phone inquiries or greeting walk-in customers without compromising accuracy or quality of service.
- Supported pharmacy operations by preparing medication labels, packaging medications, and assembling daily dosage packs for patients.
- Reduced medication errors by carefully verifying prescription details, checking for drug interactions, and consulting with pharmacists as needed.
- Continuously updated professional knowledge by participating in relevant training courses, workshops, or seminars to remain current on industry trends and best practices.
- Facilitated smooth transitions between shifts by properly documenting completed tasks and updating colleagues on any pending issues during shift handovers.
- Promoted customer loyalty by addressing concerns promptly and offering knowledgeable advice on over-the-counter products when appropriate.
- Streamlined daily workflow processes through effective communication with pharmacists and other staff members to ensure accurate prescription fulfillment.
- Increased overall efficiency of the pharmacy by assisting with administrative tasks such as filing insurance claims, scheduling appointments, or processing payments as needed.
- Enhanced pharmacy efficiency by accurately entering prescription information into the system and maintaining up-to-date patient records.
- Conducted regular inspections of pharmacy equipment, promptly reporting any malfunctions or issues to management to minimize downtime.
- Improved patient satisfaction by providing exceptional customer service and efficiently filling prescriptions.
- Assisted pharmacists with compounding medications, adhering to strict guidelines for proper preparation and dosage measurement.
- Monitored medication storage conditions, maintaining optimal temperature ranges to preserve drug integrity and ensure patient safety.
- Collaborated with healthcare team members to provide optimal patient care by sharing valuable information on medication usage and side effects.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Developed and implemented improvements to pharmacy organization system.
Education
High School Diploma -
Mccluer
Florissant, MO01.2000
Skills
- Patient confidentiality
- Pharmacist support
- Sterile technique
- Order interpretation
- Drug utilization review
- Record preparation
- IV solution management
- Medication storage
- Automated dispensing
- Chemotherapy preparation
- Accuracy
- Verifying orders
- Compounding experience
- Managing products
- Quality assurance standards
- Continuing education
- Coordinating inventory
- Interpreting orders
- Quality review processes
- Controlled substance oversight
- Supervising technicians
- Drug substitution
- Verifying inventory
- Order review
- Protocol enforcement
- Calculating doses
- Medication safety
- Patient profile management
- Compounding
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Critical Thinking
- Typing Skills
- Stocking shelves
- Detail Oriented
- Confidentiality and HIPAA
- Pharmacy and customer records management
- Immunization Administration
- Medication Packaging
- Team building
- Safety Protocols
- Product Knowledge
- Medical Terminology
- Pharmaceutical Calculations
- Conflict Resolution
- Manual and automated medication dispensing
- Professionalism
- Time management abilities
- Adaptability
- Quality Assurance
- Billing Procedures
- Drug storage procedures
- Receiving incoming supplies
- Order Fulfillment
- Processing payments
- Dosage Calculation
- Insurance processing
- Intravenous admixture preparation
- Heartsaver CPR AED
- Profile updating
- Drug compounding
- Serve customers
- Ordering and stocking medications
- Pharmacy operations
- Label products
- FDA and HIPAA compliance
- Troubleshooting malfunctioning equipment
- Secure drug inventory
- Proper labeling procedures
- Proper labeling
- Communication Skills
- Restock shelves
- Fill orders
Timeline
Inpatient Pharmacy Technician
BJC Hospital
10.2023 - Current
Operations Manager
Walgreens
05.2019 - 10.2023
Retail Pharmacy Technician
Walgreens
10.2000 - 10.2023
High School Diploma -
Mccluer