Courtney Hockersmith
Certified Pharmacy Technician
Noblesville,IN
Summary
Proven Inpatient Pharmacy Technician with a track record of enhancing patient care and safety at Community Health Network Of Anderson. Skilled in IV compounding and fostering strong team collaboration, I have significantly streamlined pharmacy operations. Demonstrates exceptional attention to detail and a commitment to maintaining strict HIPAA compliance, contributing to improved workflow efficiency and patient satisfaction. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Community Health Network.
Overview
13
13
years of professional experience
Work History
Inpatient Pharmacy Technician
Community Health Network Of Anderson
02.2023 - Current
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
- Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
- Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
- Maintained inventory levels by ordering, receiving, and stocking medications and supplies.
- Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique.
- Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
- Provided excellent customer service while addressing patient inquiries regarding medications and prescriptions.
- Demonstrated flexibility in adapting to changing policies or procedures while maintaining professional knowledge through continuing education programs.
- Safeguarded patient confidentiality by maintaining accurate records and protecting sensitive information under HIPAA guidelines.
- Expedited turnaround times on critical medication orders through prompt communication with prescribers regarding clarification or approval requests.
- Verified safe and secure storage of medicines and hospital supplies to minimize loss and accidents.
- Dispensed and procured medicinal products and supplies used in hospital.
- Stayed up-to-date on pharmacy regulations, treatments and developments in industry research.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Managed opening and closing duties for pharmacy.
- Increased patient safety through proper labeling, packaging, and storage of medications.
- Enhanced patient care by accurately processing and dispensing medication orders in a timely manner.
- Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
Inpatient Pharmacy Technician
Riley Hospital For Children Of Indianapolis
09.2021 - 02.2023
- Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
- Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
- Increased patient safety through proper labeling, packaging, and storage of medications.
- Enhanced patient care by accurately processing and dispensing medication orders in a timely manner.
- Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique.
- Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
- Participated in quality improvement initiatives that led to improved processes and increased patient satisfaction scores.
- Demonstrated flexibility in adapting to changing policies or procedures while maintaining professional knowledge through continuing education programs.
- Safeguarded patient confidentiality by maintaining accurate records and protecting sensitive information under HIPAA guidelines.
- Expedited turnaround times on critical medication orders through prompt communication with prescribers regarding clarification or approval requests.
- Handled stock and order supplies of medicines and drugs.
- Dispensed and procured medicinal products and supplies used in hospital.
- Stayed up-to-date on pharmacy regulations, treatments and developments in industry research.
- Responded to queries regarding dosages, indications and drug availability.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Managed opening and closing duties for pharmacy.
Pharmacy Technician
Walmart
09.2011 - 09.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Maintained drug inventory levels by ordering necessary medications and supplies.
Education
High School Diploma -
Noblesville High School
Noblesville, IN05.2005
Skills
- Labeling and Packaging
- Patient confidentiality
- Verbal Communication
- Medication Dispensing
- Sterile technique
- Drug Classification Knowledge
- Pharmacy Software Proficiency
- Inventory Control
- Adherence to Protocols
- Dosage Calculation
- IV Compounding
- Hospital Pharmacy Operations
- Dispensing Medications
- Accuracy
- Immunization Administration
- Pharmaceutical Compounding
- Quality Assurance
- Compounding experience
- Quality assurance standards
- Continuing education
- IV Admixtures
- Attention to Detail
- Prescription Filling and Labeling
- HIPAA Compliance
- Stocking shelves
- Prioritization and Organization
- Relationship Building
- Team Coordination
- Confidentiality and HIPAA
- Medication Storage and Labeling
- Resolving Complaints
- Drug Inventory Control
- Safe Chemical Handling
- Certified Pharmacy Technician (CPhT)
- Prescription Refill Fulfillment
- Inventory Tracking
- Aseptic Techniques
- Drug Inventory Management
- Drug storage procedures
- Pyxis MedStation
Medical Mission Trips
I have been on 4 medical mission trips with my Church Northview. Two trips were to Haiti. Then two trips Uganda, Africa. We sat up mobile medical clinics for people in remote villages who don't have access to healthcare. We had several doctors, nurse and a Pharmacy. In the pharmacy I filled the orders as the doctors wrote the prescriptions and I filled them and passed them to the translator.
I enjoy traveling. I am a huge foodie. I enjoy concerts, camping, reading and etc..
Timeline
Inpatient Pharmacy Technician
Community Health Network Of Anderson
02.2023 - Current
Inpatient Pharmacy Technician
Riley Hospital For Children Of Indianapolis
09.2021 - 02.2023
Pharmacy Technician
Walmart
09.2011 - 09.2021
High School Diploma -
Noblesville High School
Similar Profiles
JEANMARIE YENCAJEANMARIE YENCA
Surgical Services Patient Care Manager at St. Luke's University Health Network Anderson CampusSurgical Services Patient Care Manager at St. Luke's University Health Network Anderson Campus
Meaghan McmullanMeaghan Mcmullan
Emergency Room Registered Nurse at St. Luke's Health Network - Anderson CampusEmergency Room Registered Nurse at St. Luke's Health Network - Anderson Campus
Catelynn JacksCatelynn Jacks
Certified Medical Assistant/Surgery Scheduler at Community Gastroenterology Care | Community Health NetworkCertified Medical Assistant/Surgery Scheduler at Community Gastroenterology Care | Community Health Network
Shaelyn MorefieldShaelyn Morefield
Patient Care Intern at Indiana University Health - MethodistPatient Care Intern at Indiana University Health - Methodist
Pamela GillPamela Gill
Company Relations Specialist at Inspire BrandsCompany Relations Specialist at Inspire Brands