Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
Increased patient safety through proper labeling, packaging, and storage of medications.
Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique.
Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
Reduced medication errors through vigilant monitoring of drug interactions and dosage calculations.
Demonstrated flexibility in adapting to changing policies or procedures while maintaining professional knowledge through continuing education programs.
Safeguarded patient confidentiality by maintaining accurate records and protecting sensitive information under HIPAA guidelines.
Verified safe and secure storage of medicines and hospital supplies to minimize loss and accidents.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Developed and implemented improvements to pharmacy organization system.
Lead Certified Pharmacy Technician
Walmart Pharmacy
03.1993 - 09.2014
Full time (40 HRS per week)
Enhanced customer experience with thorough medication counseling and personalized attention.
Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
Improved patient satisfaction by providing efficient and accurate prescription services.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Supervised 7 pharmacy technicians and coordinated day-to-day assignments.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Coordinated verification and filling of more than 600 daily prescriptions in high-volume retail pharmacy environment.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Increased pharmacy productivity through effective delegation of tasks among technicians and other staff.
Education
High School Diploma -
Woodlawn High School
Shreveport, LA
05.1987
Skills
Labeling and Packaging
Patient confidentiality
Verbal Communication
Medication Dispensing
Drug Classification Knowledge
Pharmacy Software Proficiency
Pharmaceutical Calculations
Pharmacist support
Sterile technique
Drug Interaction Monitoring
Inventory Control
Adherence to Protocols
Order interpretation
Drug utilization review
Record preparation
IV Compounding
Hospital Pharmacy Operations
Dispensing Medications
Accuracy
Quality Assurance
Compounding experience
IV Admixtures
Prescription Filling and Labeling
Pharmacy and customer records management
Medication Storage and Labeling
Employee Training
Accomplishments
Receive hospital good catch award for catching sub-therapeutic IV antibiotic.
Received outstanding evaluation every year of employment with department of veteran affairs.