Sieglinde Hickman
Lakewood,WA
Summary
Accomplished Certified Pharmacy Technician with a proven track record at Omnicare, enhancing pharmacy operations through meticulous medication dispensing and sterling patient confidentiality practices. Excelled in fostering teamwork and improving workflow efficiency, demonstrated by a significant increase in patient satisfaction scores. Skilled in pharmacy software proficiency and verbal communication, adept at prioritizing tasks in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Inpatient Pharmacy Technician
Department Of Veterans Affairs
Tacoma, WA
10.2009 - Current
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
- Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
- Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
- Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
- Increased patient safety through proper labeling, packaging, and storage of medications.
- Enhanced patient care by accurately processing and dispensing medication orders in a timely manner.
- Maintained inventory levels by ordering, receiving, and stocking medications and supplies.
- Mastered complex hospital computer systems to manage electronic health records, input prescription information, and track inventory levels efficiently.
- Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique.
- Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
- Provided excellent customer service while addressing patient inquiries regarding medications and prescriptions.
- Participated in quality improvement initiatives that led to improved processes and increased patient satisfaction scores.
- Demonstrated flexibility in adapting to changing policies or procedures while maintaining professional knowledge through continuing education programs.
- Safeguarded patient confidentiality by maintaining accurate records and protecting sensitive information under HIPAA guidelines.
- Verified safe and secure storage of medicines and hospital supplies to minimize loss and accidents.
- Handled stock and order supplies of medicines and drugs.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Omnicare
Lakewood, WA
03.2007 - 10.2009
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Counted, measured and compounded medications following standard procedures.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Education
Associate of Arts - Pharmacy Techni
Clover Park Technical College
Lakewood, WA03.2007
Skills
- Labeling and Packaging
- Patient confidentiality
- Verbal Communication
- Medication Dispensing
- Pharmacy Software Proficiency
- Sterile technique
- Adherence to Protocols
- Order interpretation
- IV Compounding
- Accuracy
- Pharmaceutical Compounding
- Compounding experience
- Quality assurance standards
- Continuing education
- Interpreting orders
- IV Admixtures
- Customer Service
- Attention to Detail
- HIPAA Compliance
- Creative Thinking
- Prioritization and Organization
- Team Coordination
- Medication Storage and Labeling
- Resolving Complaints
- Employee Training
- Interpreting and Processing Medication Orders
- Manual and automated medication dispensing
- Safe Chemical Handling
- Certified Pharmacy Technician (CPhT)
- Aseptic Techniques
- Receiving incoming supplies
- Supply Restocking
Timeline
Inpatient Pharmacy Technician
Department Of Veterans Affairs
10.2009 - Current
Pharmacy Technician
Omnicare
03.2007 - 10.2009
Associate of Arts - Pharmacy Techni
Clover Park Technical College