Sonya Campbell
M2 Logistics
Luxemburg
14
years of professional experience
Experienced logistics professional with strengths in transportation planning, warehouse management, and shipping coordination. Skilled in logistics software, shipment tracking, and resolving delivery exceptions to improve service reliability.
Work History
Logistics Management Specialist
3 Years 11 Months- Coordinated inbound and outbound shipments, aligning carrier schedules with warehouse receiving windows.
- Tracked freight status, resolved delivery exceptions, and maintained accurate shipment visibility.
- Analyzed transportation delays and adjusted routing plans to improve service reliability.
- Collaborated with other departments to integrate their needs into logistics planning and execution processes seamlessly.
- Prepared and presented reports to management on logistics performance.
- Prepared shipping documents, bills of lading, and compliance paperwork for timely dispatch.
Customer Service Representative
1 Year 7 Months- Resolved customer inquiries regarding billing, service accounts, and payment arrangements with accurate policy guidance.
- De-escalated difficult customer situations by applying active listening and complaint-resolution procedures.
- Processed service orders, account updates, and start-stop requests using utility customer information systems.
- Coordinated outage-related communications with field teams to deliver timely status updates and restoration information.
Schneider National
3 Years 8 Months- Coordinated warehouse facilities, trucking companies, and truck drivers to ensure timely delivery of goods to customers.
- Delivered expert administrative support each day, including processing all of the paperwork, appointment requests, supply chain management knowledge, problem solving, time management, being able to work under pressure, computer competencies and teamwork are just a few of the traits possessed
- Continually working with customer and understanding their expectations where from the company.
Assistant Banquet & Events Manager
3 Years 8 Months- Coordinated catering operations with culinary, service, and venue teams to ensure accurate event execution.
- Reviewed banquet event orders and floor plans to confirm service details, timelines, and staffing needs.
- Supervised front-of-house teams during events, reinforcing service standards and guest satisfaction.
- Directed banquet event setup, service flow, and breakdown to maintain seamless guest experiences.
- Managed labor assignments and shift coverage to support efficient banquet and events operations.
- Resolved last-minute event changes by adjusting staffing, equipment, and service plans quickly.
- Trained team members on banquet procedures, safety expectations, and hospitality standards.
Education
Bachelor of Science - Organizational Leadership
Bachelor of Science - Accounting
Skills
Logistics analytics
Transportation logistics
Warehouse operations
Logistics software proficiency
Freight management
Logistics software
Shipping logistics
Logistics communication
Freight billing
Timeline
Logistics Management Specialist
M2 Logistics
11.2022 - CurrentRead More
Customer Service Representative
Wisconsin Public Service Inc.
04.2021 - 11.2022Read More
Schneider National
Logistics Technician
08.2017 - 04.2021Read More
Assistant Banquet & Events Manager
Delaware North-The Marq
01.2013 - 09.2016Read More
University of Wisconsin Green Bay
Bachelor of Science from Organizational Leadership
Read More
Northeast Wisconsin Technical College
Bachelor of Science from Accounting
Read More